Advocate/Case Manager - Safer Futures - Full-Time
Company: Axess Family Services
Location: Kent
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Description: Advocate/Case
Manager Safer Futures Full-Time $42,000/Year SCHEDULE: Variable; 40
Hours/Week and on-call hours, some evenings and weekends required
GENERAL STATEMENT OF DUTIES: This position provides crisis
intervention, goal setting, empowerment and advocacy to victims of
domestic violence in the shelter and on the crisis line. This
position may also provide shelter coverage and specific
administrative duties. ESSENTIAL RESPONSIBILITIES: 1. Meets
individually with shelter clients to discuss, develop and implement
a case plan specific to each individual shelter client. 2.
Coordinates the case plan by providing advocacy and supportive
services which may include transporting the client to an
appointment or assisting them with completing an application for
housing, employment or other needs. 3. Provides support,
encouragement and positive feedback to clients to build self-esteem
as they attempt to reach identified goals. 4. Assists the Assistant
Director (AD) with daily administrative functions including but not
limited to: maintaining client files, scheduling training for
clients, facilitating house meetings, and compiling monthly reports
including JFS referrals and screenings. 5. Performs client advocate
responsibilities as needed, including but not limited to: answering
crisis hotline and providing referrals and crisis intervention. 6.
Keeps AD apprised of all issues, concerns, and behaviors that
affect the client’s case plan, as well as their safety and
well-being. 7. Implements the rule of no physical discipline of
children in shelter. This includes being supportive of mothers who
are trying to learn non-physical discipline techniques. 8. Creates
and maintains an atmosphere of support and assistance for all
residents and staff. Makes daily contact with all residents to
assure their needs are being met. 9. Assists residents with chores
as needed to provide life skills training and mentoring. 10.
Ensures shelter compliance with all required program procedures,
such as bed bug protocol at staff exit and with clothing donations,
fire and safety regulations, etc. 11. Attends staff meetings and
participates in training as recommended by supervisor. 12. Complies
with agency policies and procedures, COA regulations, federal and
state requirements, and educational/certification/registry
requirements. 13. Other duties may develop in the course of events.
The Director/Shelter Manager has the authority to assign tasks not
presently covered in this description. Requirements:
QUALIFICATIONS: 1. Ability to work with people with diverse
backgrounds and positions. 2. Ability to work in a
stressful/crisis-oriented environment. 3. Knowledge of the dynamics
of domestic violence. Excellent communication and crisis
intervention skills. 4. Ability to articulate the program
philosophy of Someplace Safe. 5. Knowledge of the importance of
empowerment and displaying caring, compassionate attitude. 6. Valid
Ohio Driver’s License and ability to meet agency requirements for
driving insurability. 7. Must be able to meet agency requirements
for criminal background check (Ohio Bureau of Criminal
Identification & Investigation). MINIMUM EDUCATIONAL/LICENSURE
REQUIREMENTS: Bachelor’s Degree/Associate Degree in social work,
counseling or related field or related experience working with
victims is preferred. PHYSICAL REQUIREMENTS: Must be able to climb
stairs, bend, and stretch above shoulder level. Must be able to
lift up to 50 lbs.
Keywords: Axess Family Services, Mentor , Advocate/Case Manager - Safer Futures - Full-Time, Social Services , Kent, Ohio
