Customer Service Representative 1
Company: Buyers Products
Location: Mentor
Posted on: May 13, 2022
|
|
Job Description:
Job Description Customer Service Representative I Buyers
Products company, a leading manufacturer in the work truck
industry, is searching for a Customer Service Representative to
complement the skills and talents of our Customer Service Team. The
Customer Service Representative is responsible for providing world
class customer service support to our customers. Primary Job
Duties: Identify and assess customers--- needs to achieve
satisfaction. Manage large number of incoming calls and customer
service inquires and complete timely follow up work as needed.
Address customer complaints to provide appropriate solutions and
escalate to the customer service supervisor when needed. Go the
extra mile to exceed customer expectations. Respond to email
correspondence from internal and external customers in a
professional and timely manner. Must be able to Answer 12-15 calls
per hour or Respond to 10 to 12 customer care emails per hour or
Enter 10-12 orders per hour or Scan 24-28 orders per hour
Consideration will be given if responsible for additional
activities such as Mud Flap---s or LOQ---s. Assist as needed with
other customer service workflows. Skills/ Experience: 1 year of
customer call center experience required. Strong verbal
communication and active listening skills. Excellent written
communication skills. Ability to multi-task, set priorities and
manage time effectively. Customer service focus and ability to
adapt/respond to different types of personalities Accurate data
entry skills. Strong attention to detail. Must be a team player.
Strong problem-solving skills. Proficient in Microsoft Office
suite. Education Background: High School Diploma required About
Buyers Products Company Established in 1946, Buyers Products
Company has grown to become a leading manufacturer in the work
truck industry. Buyers Products specializes in durable truck boxes,
heavy duty towing equipment, hydraulics, controls, and all-season
trailer accessories. The Buyers line of snow and ice equipment
includes SnowDogg-- snowplows, SaltDogg-- spreaders, and ScoopDogg
snow pushers. For more information, or to apply to this position,
please visit www.buyersproducts.com.
Keywords: Buyers Products, Mentor , Customer Service Representative 1, Sales , Mentor, Ohio
Click
here to apply!
|