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Customer Service Representative

Company: NPAworldwide Recruitment Network
Location: Mentor
Posted on: January 11, 2022

Job Description:

JOB DESCRIPTION

Job #: 43851 Title: Customer Service Representative Job Location: Mentor, Ohio - United States Remote Job: Unknown Employment Type: Salary: $50,000.00 - $60,000.00 - US Dollars - Yearly Employer Will Recruit From: Regional Relocation Paid?: NO WHY IS THIS A GREAT OPPORTUNITY? This is the get your foot in the door opportunity that is perfect for candidates with a degree and some basic expereince in customer support. This posiiton can led to growth into sales, supply chain, operations or engineering. This position will work with thier miltiary contracts. Great business causal atmosphere with great co workers. JOB DESCRIPTION

Basic Function: Respond to customer request for proposals for military customers. Regularly develop selling prices consistent with customers perceived value and company guidelines Independently negotiate contracts consistent with company policies. Administer resultant orders. Perform customer liaison efforts Maintain sales records consistent with company procedures. Responsibilities: Develop information regularly for the timely response to customer proposal and quotation requests by coordinating with Engineering, Accounting, Manufacturing and Quality Assurance. Provide telephone support to customers. Independently review for acceptance/rejection the customers contractual terms and conditions. Lead in Negotiations to finalize orders. Review new order terms of purchase to ensure correlation with those quoted and/or negotiated. Maintain follow-up with manufacturing and other departments relative to delivery and communicate with customers as necessary. Submit and negotiate change actions with customers. Provide customer service support and response on problem areas of delivery, packaging, product conditions or other terms and conditions. Provide cost and pricing support to the Program and Project by analyzing proposals submitted for task orders/delivery orders, and contract modifications Monitors key performance indicators for compliance with applicable laws, delivery schedules, payment provisions, contract data reporting requirements, and other contractual requirements. Resolves delivery schedule problems and negotiates delivery schedule changes. Reviews contractual documents to ensure adherence to company policy, government specifications and requirements, identifying risks and areas of concern on contract terms and conditions and providing contractual advice, guidance and support to business development staff. Conducts special projects / performs other incidental and related duties as required and assigned. QUALIFICATIONS Required Education and Work Experience: A bachelors degree in Business Administration. 1 to 4 years experience in customer service in a manufacturing environment preferred butnot required. Aerospace experience a plus. Strong computer proficiency and familiarity with Microsoft Office programs Good interpersonal skills; ability to partner with and influence others and work well with various levels of associates Possess knowledge and skills for requirements analysis, contract management support, program management support, and mentoring support to facilitate effective work processes and recommending process improvements; Education:
University - Bachelor`s Degree/3-4 Year Degree

Keywords: NPAworldwide Recruitment Network, Mentor , Customer Service Representative, Sales , Mentor, Ohio

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