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Sales Coordinator

Company: Medisafe International
Location: Mentor
Posted on: October 10, 2020

Job Description:

Job Title: Sales Coordinator Req ID: 21502 Job Category: Sales Country/Region: US State: OH City: Mentor Zip: 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Do you enjoy knowing you were able to help someone solve a problem or resolve an issue? Join our Customer Operations team where you will be an extension of the Life Sciences Sales force, enhancing the internal and external Customer experience throughout the entire order cycle process. The Customer Operations Representative manages assigned sales territories and supports Key Accounts like pharmaceutical, biotech, research or other Customer base outside of a clinical setting, throughout North America and Latin America using detailed coordination and communication, and serving as the primary liaison for sales order support, technical information, returns, logistics and schedule planning. Work directly with end users, distributors, sales, marketing, planning and logistics to optimize sales efficiencies and deliver world-class sales and customer support. What You Will Do * Process purchase orders/contracts including bid management, quoting, order entry, and Oracle order maintenance in compliance with corporate rules and regulations. Resolve Contract/PO issues working directly with Customer and internal departments. * Own the 'time-sensitive' bid process including distribution of the bid, technical and commercial section review, pricing assistance/authorization, completion and distribution of bid per specific instructions. * Handle specialized order management in compliance with Pharmaceutical GMP regulations to prevent Customer shut downs. Sales Coordinator must work with various internal departments to assure that specific validated products are manufactured, stored, shipped and delivered as requested. * Maintain solid Customer relations either through queue, direct contact, or live chat, ensuring the highest quality Customer experience, handling inquiries on the 'first pass' eliminating continuous Customer transfers. * Evaluate non-routine complaints from Customers, determine source and takes appropriate action documenting to ensure that problems are corrected and do not recur. * Maintains and manages backlogs per territory and unbooked order reports assuring ship dates are being met, process/credit holds are being released, backorders are being communicated to Customer, and FOB (freight on board) terms are being adhered to. * Works with Credit Department to solve credit hold issues and reconcile past due invoices to decrease Daily Sales Outstanding. * Provides a high level of detailed management of RMAs (Return Material Authorization) assuring that returns are not only processed in a timely manner, but following through the entire process, from pick up to delivery into a STERIS site. * Manages Local Pricing Agreements to ensure correct approvals are received and Customers are invoiced correctly minimizing unnecessary credits and pricing overrides. What You Need To Be Successful * High School Diploma or GED required. Bachelor's Degree in Business or related area preferred. * Computer experience in use of spreadsheets, word processing, project management tools, database systems a must * At least one year of work experince requiring strong Customer Focus and excellent communication and follow up, typically by phone or * Previous experience in sales/account support preferred * French or Spanish language competency highly desired but not required. * Preferred knowledge of Oracle and strong competency of Microsoft Office suite * Excellent interpersonal, written, verbal and analytical skills * Ability to interact with all levels of company personnel and clients * Excellent organizational skills and time management skills with ability to take a proactive approach, multitask, establish priorities and deliver within deadlines * Must have the ability to work in a team environment * Attention to detail a must STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries. If you need assistance completing the application process, please call 1 . This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Nearest Major Market: Cleveland Nearest Secondary Market: Akron Job Segment: Biotech, Medical, Oracle, Database, Sales, Science, Healthcare, Technology

Keywords: Medisafe International, Mentor , Sales Coordinator, Sales , Mentor, Ohio

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