Customer Support Center Technician

Company: Component Repair Technologies
Location: Mentor
Posted on: July 30, 2022

Job Description:

Overview:The purpose of the Customer Support Center is to manage out of manual condition (OMC) findings and technical issues related to turbine engine components. The Customer Support Technician manages OMC's by identifying, categorizing, and processing the technical issue. The Customer Support Technician has opportunities to use unique and creative thinking to find innovative solutions to common issues. The Customer Support Technician will manage incoming technical issues, reviewing the condition and streamlining the repair process by getting the proper technical support involved. The Customer Support Technician will have the opportunity to make a positive impact on the overall repair process at CRT, and gain diverse knowledge and experience within the aviation industry!Company Description:Component Repair Technologies, Inc. (CRT) is an FAA certified repair station specializing in gas turbine engine component repairs for air, land, and sea.Our success and world-class reputation in the aviation repair industry can be attributed to our long-standing commitment to quality of product and quality of service, ensuring we exceed FAA standards and customer expectations. Something founder Tom Wheeler realized early on is that we work best as a team and the RAOWIT concept: employees performing "Random Acts of Whatever it Takes." There is important work to do that requires many skills and specializations and R?OWIT reminds us that we are all important parts of the process. We all matter at CRT.Watch the company video: https://componentrepair.com/join-us/Benefits:Since its early years, Component Repair Technologies has held events that are centered on the employee and their families. The company demonstrates its commitment to providing for the employees and family with 100% paid healthcare premiums, 401(k) matching, and profit-sharing bonuses. Additionally, we offer:- Well-lit, clean work environment- Paid tuition for job-related courses and programs on-site and at area colleges- Wellness programs, onsite gym, and EAP services- Career path and development opportunities- Fun employee and family events throughout the year, including our annual holiday partyWhat will your work day look like?Evaluate work instructions, FAA regulations, and approved technical data to determine and categorize the repair path for turbine engine components.Manage the OMC process and use known data to create and write comprehensive, technical reports.Use the OMC system/process to identify common technical issues related to engine components to spark continuous improvement.Drive long-term solutions to common technical issues for high impact component programs.Establish and maintain lines of communication to convey OMC status to internal and external customers. Minimum Qualifications:High level of demonstrated personal ownership and accountability.Communication skills - college level reading (technical), writing (technical), and speaking English.Organization skillsBasic understanding of computers, their function, and common software.Ability to recognize and solve technical problems using creative thinking.Understand basic shop math and geometric tolerances.General knowledge of shop procedures and technical processes (machining, welding, thermal spray, electroplating, inspection, bench, etc.).Two/four-year technical degree (BS Mechanical, Aerospace, or related), or equivalent experience in a related industry.Preferred Qualifications:Three years turbine engine component repair experience.General knowledge of civil aviation regulations.General knowledge of engine/overhaul manuals, and/or other process manuals used to repair turbine engine components.Strong organization and professional skills.Self-motivated individual Keywords:AUTOCAD, SOLIDWORKS, DRAFTING, 2D, 3D, REPAIR, PROCESS, SUPPORT, ENGINEERING CONCEPTS, MANUFACTURING ENGINEER, MANUFACTURING, PROCESS, PROCESSES, PROCESS ENGINEERING, ENGINEER, OVERHAUL, GAS TURBINE, GAS TURBINE OVERHAUL, SHAFT, COMPONENT, COMPONENT REPAIR, R AEROSPACE, HANDS-ON,MECHANICAL, FABRICATION, WELDING, COMPOSITE, MAINTENANCE, MAINTENANCE OVERHAUL, DESIGN, PLAN, MANUFACTURE, CHALLENGE, BAJA, BAJA CAR, RACE, BAJA COMPETITION, BAJA RACING, SAE, SAE VEHICLE, SAE COLLEGIATE DESIGN SERIES, FORMULA SAE, FORMULA, FORMULA SAE ELECTRIC, SAE INTERNALTIONAL, SOCIETY FOR AUTOMOTIVE ENGINEERS, GTAW, GTAW MANUAL WELDING, ROBOTIC WELDING, ACCUWELD, CMT, COLD METAL TRANSFER, WELDING, ORBITAL WELDING, AUTOCAD, SOLIDWORKS, DRAFTING, 2D, 3D, REPAIR, PROCESS, SUPPORT, ENGINEERING CONCEPTS, MANUFACTURING ENGINEER, WELD ENGINEER, WELDING, MANUFACTURING, PROCESS, PROCESSES, PROCESS ENGINEERING, ENGINEER, OVERHAUL, GAS TURBINE, GAS TURBINE OVERHAUL, SHAFT, COMPONENT, COMPONENT REPAIR, R AEROSPACE, HANDS-ON,MECHANICAL, FABRICATION, WELDING, COMPOSITE, MAINTENANCE, MAINTENANCE OVERHAUL, DESIGN, PLAN, MANUFACTURE, CHALLENGE, BAJA, BAJA CAR, RACE, BAJA COMPETITION, BAJA RACING, SAE, SAE VEHICLE, SAE COLLEGIATE DESIGN SERIES, FORMULA SAE, FORMULA, FORMULA SAE ELECTRIC, SAE INTERNATIONAL, SOCIETY FOR AUTOMOTIVE ENGINEERSCRT is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. It is the Company's policy to only hire individuals who do not use drugs/nicotine products. All candidates will be screened for drug/nicotine use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. CRT complies with all applicable federal, state and local laws with regard to equal employment opportunity.The CRT team utilizes texting in its recruitment process; you may receive texts from application through the hiring stage.

Keywords: Component Repair Technologies, Mentor , Customer Support Center Technician, Professions , Mentor, Ohio