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Senior Business Analyst

Company: STERIS
Location: Mentor
Posted on: January 12, 2021

Job Description:

STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.Position Summary:As a Senior Business Analyst, you will be a part of our Service Operations team and will be responsible for driving insightful analytics and action-based reporting that measures business performance, and for recommending improvement areas for the service organization. This team supports our field service teams through continuously striving for improved processes and developing the infrastructure for quality, error-free reporting. You will lead the development of operational and financial dashboards, quarterly business reviews, optimized service territories, and sales force effectiveness metrics. You will manage the development of key projects and automated process improvements, and will also provide and present executive and district business reviews.What You Will Do:* Lead the development of applications and technology based solutions that streamline, mistake proof and measure the effectiveness of key business processes* Lead the development of key business (Customer and Operational Effectiveness) metrics through an in-depth understanding and liaison with cross-functional managers/members of the Service and Information Technology organizations. In addition, provide management with recommendations based on in-depth analysis.* Create and manage Contract Dashboards for business information needs (Best-in-Class) providing management line of sight for contract renewal, warranty conversion business* Create and manage Quality Dashboards providing Service Engineering, Service Operations & Marketing / Product management insight into Customer's Service Experience and cost improvement opportunities* Write queries using SQL query language used by IT to build 360 reports* Define data documents outlining Service requirements for ITScope and utilize Tableau to create reporting and conduct analysisWhat You Need to be Successful:* Bachelor's degree and 5+ years of relevant Business/ Data Analysis experience; 10+ years of direct relevant experience will be considered, in lieu of a degree.* 3+ years' experience in Big Data required* 2+ years of development experience in Tableau strongly preferred* Advanced Excel, Access and PowerPoint skills required* Basic SQL & Query writing skills* Experience producing quarterly business reviews, developing business process metrics and KPI's, and designing dashboards* Strong business acumen with advanced analytical and problem-solving skills* Demonstrated ability to interact with all levels of management#LI-KW1Offering You in Return:The opportunity to join a company that will invest in you for the long-term. STERIS wouldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.* Bachelor's degree and 5+ years of relevant Business/ Data Analysis experience; 10+ years of direct relevant experience will be considered, in lieu of a degree.* 3+ years' experience in Big Data required* Advanced Excel, Access and PowerPoint skills required* Basic SQL & Query writing skills* Experience producing quarterly business reviews, developing business process metrics and KPI's, and designing dashboards* 2+ years of development experience in Tableau strongly preferred* Strong business acumen with advanced analytical and problem-solving skills* Demonstrated ability to interact with all levels of management

Keywords: STERIS, Mentor , Senior Business Analyst, Professions , Mentor, Ohio

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