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Service Technician - Machines and Hand Tools

Company: Polychem
Location: Mentor
Posted on: October 11, 2020

Job Description:

Polychem, Mentor, is seeking an entry level Factory Service Technician to deliver the desired customer service experience. The goal is to drive service success - improving customer satisfaction, maximizing customer retention, and increasing profitability. Polychem LLC is a leader in securement packaging solutions. We manufacture plastic strapping, strapping equipment, power tools, large automated systems, metal fabrications, laminated goods and woven/bonded cord strapping. We are also vertically integrated with Evergreen Plastics, a PET beverage bottling recycling operation. This position is responsible for: * Providing service and customer support via phone, email, or factory; while following all company safety procedures and policies * Understanding reasonable amount of time needed to complete any task required * Capable of dealing with customers directly to maintain current relationships and grow new potentially valuable relationships * Diagnose errors or technical problems to determine proper solutions * Tie workflow to schedule * Produce timely and detailed service reports * Document processes * Comprehend customer requirements, make appropriate recommendations, cooperate with the technical team and share information across the organization * Build positive relationships with customers * Help support shipping of small parcel items/parts * Prep new Strapping Equipment and Power Tools Requirements Show strong mechanical aptitude Knowledge of Microsoft Office (Word, Excel, Project, Power Point, Outlook, etc.) Good communication and people skills Moderate lifting and carrying Some walking, standing, kneeling, bending, crawling and climbing Some travel may be required Benefits * Health Insurance * Dental, Vision, and Voluntary Life Insurance * Health Savings or Flexible Spending Account Options * Paid Holidays * Paid Vacation * Tuition Reimbursement * 401k with company match

Keywords: Polychem, Mentor , Service Technician - Machines and Hand Tools, Professions , Mentor, Ohio

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