Customer Data Specialist
Company: STERIS
Location: Mentor
Posted on: April 17, 2024
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Job Description:
At STERIS, we help our Customers create a healthier and safer
world by providing innovative healthcare and life science product
and service solutions around the globe.The RoleThe Customer Data
Specialist is responsible for creating and maintaining accurate
customer master data globally for Corporate and IMS Oracle allowing
for:Timely order entry, shipping, invoicing, and the eventual
payment of these invoices.An accurate picture of the customer and
its relationshipsEffective credit, collection, and tax
accountingCoordination of customer freight information with third
party vendors (IMS).Identification of Customer party responsible
for payment.Compliance with the Global STERIS Master Data
Management & Data Governance program.The Customer Data Specialist
will also be an active contributor for the iterative enhancement
and development of Data Governance policies, procedures, working
practices and training required to ensure compliance with Global
Business Standards.The Customer Data Specialist will support the
global STERIS customer master which may span multiple Enterprise
Systems and Global Operating UnitsThis is a hybrid schedule after 6
weeks of training. The team goes into the office on Monday and
Wednesday.What You Will Do--- Validate customer name, address, tax
and ownership performed through a blend of 3rd Party Enrichment
data (E.G. Loqate, etc) and ad-hoc internet research--- Maintain
team email inbox, helpdesk (IMS) and Customer Request Form queue---
Establish new Customer accounts, Customer sites, relationships,
profile class, tax rules, red text (IMS), banking information,
sales rep assignments (IMS), freight terms, FOB, collector and
pricelists within Oracle EBS & Cloud Environments---
Modify/maintain all records on Customer accounts including but not
limited to:-Name changes and ownership changes-Address format
changes-Address additions and inactivation's-Relationships-Sales
rep assignments--- Work cross functionally with Customer Care,
Sales, Logistics, Credit & Collections and Pricing teams to solve
Customer data issues--- Troubleshoot errors received in Oracle
Order Management or Siebel related to the STERIS Customer Master---
Identify customer accounts and/or customer hierarchies to be
cleansed; execute cleansing proactively--- Utilize various
reporting tools including the portal (IMS) and COGNOS to review
accuracy of customer data--- Investigate returned mail and update
customer database accordingly--- Assist with Party, Customer, and
Account Merge process--- Support acquisition integrations which may
include Customer matching, creation and maintenance--- Perform
additional maintenance and projects as requiredWhat You Need To Be
Successful2 years Customer service or office experienceDemonstrated
organizational skills and the ability to work
independentlyDemonstrated track record in providing exceptional
Customer serviceHigh school diploma or GEDSkillsAbility to
prioritize and manage multiple tasksDetail-oriented, with the
ability to handle multiple projects simultaneously under tight
deadlinesAbility to work both independently and in a team
environmentStrong organizational capabilitiesAttention to
detailStrong Customer focus (both internal and external).Strong
initiativeCritical thinking and problem solving skillsCommunication
skills; verbal skills, written skills, active listening skillsWhat
STERIS OffersThe opportunity to join a company that will invest in
you for the long-term. STERIS couldn't be where it is today without
our incredible people. That's why we share in our success together
by rewarding you for your hard work. Hiring people who are in it
for the long run with STERIS is our ultimate goal. We do this by
providing competitive salaries, healthcare benefits, tuition
assistance, paid time off, holidays, matching 401(k), annual merit,
and incentive plans. Join us and help write our next
chapter.#LI-LD1#LI-HYBRIDSTERIS is a leading global provider of
products and services that support patient care with an emphasis on
infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND
SAFER WORLD by providing innovative healthcare, life sciences and
dental products and services. STERIS is a $5 billion, publicly
traded (NYSE: STE) company with approximately 17,000 associates and
Customers in more than 100 countries.If you need assistance
completing the application process, please call 1 (440) 392.7047.
This contact information is for accommodation inquiries only and
cannot be used to check application status.STERIS is an Equal
Opportunity Employer. We are committed to equal employment
opportunity and the use of affirmative action programs to ensure
that persons are recruited, hired, trained, transferred and
promoted in all job groups regardless of race, color, religion,
age, disability, national origin, citizenship status, military or
veteran status, sex (including pregnancy, childbirth and related
medical conditions), sexual orientation, gender identity, genetic
information, and any other category protected by federal, state or
local law. We are not only committed to this policy by our status
as a federal government contractor, but also we are strongly bound
by the principle of equal employment opportunity.The full
affirmative action program, absent the data metrics required by -
60-741.44(k), shall be available to all employees and applicants
for employment for inspection upon request. The program may be
obtained at your location's HR Office during normal business
hours.
Keywords: STERIS, Mentor , Customer Data Specialist, Other , Mentor, Ohio
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