Member Services Representative Part time and Full Time
Company: Planet Fitness
Location: Mentor
Posted on: March 16, 2023
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Job Description:
Planet Fitness CareersTeam MemberAre you somebody that would
love to work in a fun, positive, and energetic work environment? Do
you like personal development? Do you want to better yourself? Is
growing yourself each day important to you?Then this is the job for
you. We take pride in providing a unique culture that truly cares
about our people! We will give you the tools for success in and out
of Planet Fitness!Role SummaryThe Team Member will be responsible
for creating a positive member experience by providing a superior
level of customer service to Planet Fitness members, prospective
members and guests.Essential Duties and Responsibilities Greet
members, prospective members and guests, providing exceptional
customer service.Handle all front desk related activities
including: Answer phones in a friendly manner and assist callers
with a variety of questions.Check members into the system.New
member sign-up.Take prospective members on tours.Facilitate needed
updates to member's accounts.Respond to member questions and
concerns in a timely and professional manner and elevate to
Assistant Manager or Manager as needed.Assist in maintaining the
neatness and cleanliness of the club.Qualifications/Requirements
Customer service background preferred.Basic computer proficiency.A
passion for fitness and health.Upbeat and positive
attitude!Punctuality and reliability is a must.Exceptional customer
service skills; able to interact in a positive and professional way
with members and co-workers, exceeding the member's
expectations.Strong listener with the ability to empathize and
problem solve.Demonstrate diplomacy in all interactions while using
appropriate behavior and language.High School diploma/GED
equivalent required.Must be 18 years of age or older.Team Member
Benefits Free black card membershipMentorshipOpportunities for
advancementOngoing leadership trainingFull time employee health
insurancePhysical Demands Continual standing and walking during
shift.Continual talking in person or on the phone during shift.Must
be able to occasionally lift up to 50 lbs.Will occasionally
encounter toxic chemicals during shift. Compensation: $11.00 -
$12.00 per hour JOIN THE CLUBEnhancing people's lives with an
affordable, high-quality fitness experience requires a team of
inspiring, motivated and fun-loving go-getters. As one of the
largest and fastest-growing franchisors and operators of fitness
centers in the United States, Planet Fitness is just getting warmed
up. We're continuously seeking top talent to join us in cultivating
the Judgement Free Zone - and shaping the future of our brand. With
more than 2,000 locations in all 50 states, the District of
Columbia, Puerto Rico, Canada, the Dominican Republic, Panama,
Mexico and Australia, there's plenty of opportunity on our Planet
and we are always looking for talented individuals to join our
team!Our member mission says it best: our product is a tool, a
means to an end; not a brand name or a mold maker, but a tool that
can be used by anyone. To use our product, members need to feel
inspired and motivated. That's where you come in. If you're looking
for a place where you can make a difference in a customer's life,
you've found it. Come to add your mojo to the Judgement Free Zone,
but stay for the feeling that you're making a difference on our
Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR
YOUEmployees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Planet Fitness, Mentor , Member Services Representative Part time and Full Time, Other , Mentor, Ohio
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