Customer Service Representative

Company: ARCH Cutting Tools
Location: Mentor
Posted on: November 24, 2022

Job Description:

Summary:Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Essential Duties and Responsibilities include the following. Other duties may be assigned:Be a point of contact for customer inquiries - including, but not limited to, order placement, order status follow-up, initiating requests for quote, basic product assistance.Process PO's and quotes in Syteline (ERP)Communicate across multiple ARCH Cutting Tool Business Units' for checking on order status, RFQ status and shipping/invoice status.Maintain RFQ flow in the ARCH Specials portal (Flokzu), including forwarding simple requests to the correct BU.Give input for process improvementsSkills/experienceCustomer service experience including direct contact with Customer and SalesStrong communication skills - both verbally and written/emailAbility to resolve conflicts - internally and externallyAble to multitaskComfortable with Microsoft Office - particularly Outlook and ExcelSome level of knowledge in manufacturing processesBonus experience:Knowledge of cutting tools or industrial consumable productsGeneral accounting responsibilitiesWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ADDITIONAL NOTESARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis.This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.#ARCH123SkillsPreferredAbility to be Cross-TrainedMultitaskingAbility to work independently or in a teamBehaviorsPreferredTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredJob Security: Inspired to perform well by the knowledge that your job is safeGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Keywords: ARCH Cutting Tools, Mentor , Customer Service Representative, Other , Mentor, Ohio