Mortgage Lending Servicer
Company: Cardinal Credit Union Inc
Posted on: August 7, 2022
Cardinal Credit Union was selected by The Cleveland Plain Dealer as
a Top Work Places and one of the Best Workplaces in Ohio.Cardinal
strives to create a culture supporting ideas and innovation, and
offers various opportunities for both personal growth and
professional development. Role:our Mortgage Lending Servicer is
responsible for providing mortgage servicing support. Duties
include, but are not limited to: performing administrative tasks to
support the Mortgage Lending Team, assisting members with mortgage
questions, loan research, processing mortgage payments and payoffs,
preparing mortgage releases, disbursing real estate taxes and
insurance, completing escrow analysis, HMDA processing, accounts
payable/receivable. Monitor and track borrowers' evidence of
insurance to ensure compliance with loan document requirements.
Serves as a back-up to other functions, or projects, within the
Mortgage Lending Department. Provides general Credit Union
information and actively participates in Cardinal's Superior Sales
& Service Program. Major Duties and Responsibilities: Our Mortgage
Lending Servicer is responsible for Fannie Mae full servicing,
uploading documents, and reports for servicing related items.
Reviews daily balancing for proper and accurate daily postings.
Processes payments from tellers including loan payoffs and
adjustments and processes mail payments. Reconciles closed loans
and resolves errors including incorrect payments, escrows,
secondary marketing, and closing mistakes. Researches and resolves
funding errors. Prepares miscellaneous correspondence and
records.Our Mortgage Lending Servicer assumes responsibility for
establishing and maintaining professional business relationships
with members and mortgage professionals. Resolves (or refers)
requests and problems promptly and courteously. Answers member loan
questions regarding applications in the process of approval,
payments, balances, and insurance requirements. Keeps members and
realtors properly informed of Credit Union policies and procedures.
Notifies members of additional information required. Maintains and
conveys the Credit Union's professional reputation.Assumes
responsibility for establishing and maintaining effective
coordination and communication with Credit Union personnel and with
management. Assists and supports Mortgage Loan personnel as needed.
Completes reports and records promptly and accurately. Attends
meetings as required. Keeps management informed of area activities
and of any significant problems.Assumes responsibility for related
duties as required or assigned. Performs miscellaneous clerical
functions as needed. Keeps work area clean, secure, and well
maintained. Replaces absent Mortgage Loan personnel as required.
Actively participates in Cardinal's Superior Sales & Service
Program. Meets MR Goals.Expectations:
- To produce loan documents, reports, and new accounts in a
timely fashion, with zero errors.
- To assist Mortgage Lending associates in organizing and
completing mortgage files within the prescribed time frame to close
- To maintain a professional, courteous, and friendly atmosphere
for members and co-workers.
- To maintain working knowledge of all mortgage products and
rates, both within the credit union and from the industry
- To return all call within 24 hours of receipt.
- To provide informed, accurate professional service to members
and Credit Union associates.Benefits Package: - Medical,
prescription, dental, vision - Life and long term disability
Insurance, employer paid - Generous 401(k) plan - Paid time off and
holidays - Loan discounts - Tuition reimbursement to help foster
career development. - Considerable and substantive internal
training on a myriad of banking subjects, member service,
professionalism, and best industry practices. Knowledge and Skills:
Experience: Six months to two years of similar or related
experience. Previous Fannie Mae Servicing preferred.Education: A
high school education some college preferred.Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside
the organization, generally regarding routine matters for purposes
of giving or obtaining information which may require some
discussion.Cardinal Credit Union is an Equal Opportunity and
Affirmative Action Employer committed to engaging a diverse
workforce and sustaining an inclusive culture. All qualified
applicants will receive consideration for employment.We are a
non-smoking work environment.PM22
Keywords: Cardinal Credit Union Inc, Mentor , Mortgage Lending Servicer, Other , Mentor, Ohio
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