Mortgage Lending Servicer
Company: Cardinal Credit Union Inc
Posted on: August 3, 2022
Description: Cardinal Credit Union was selected by The Cleveland
Plain Dealer as a Top Work Places and one of the Best Workplaces in
Ohio.Cardinal strives to create a culture supporting ideas and
innovation, and offers various opportunities for both personal
growth and professional development. Role:our Mortgage Lending
Servicer is responsible for providing mortgage servicing support.
Duties include, but are not limited to: performing administrative
tasks to support the Mortgage Lending Team, assisting members with
mortgage questions, loan research, processing mortgage payments and
payoffs, preparing mortgage releases, disbursing real estate taxes
and insurance, completing escrow analysis, HMDA processing,
accounts payable/receivable. Monitor and track borrowers' evidence
of insurance to ensure compliance with loan document requirements.
Serves as a back-up to other functions, or projects, within the
Mortgage Lending Department. Provides general Credit Union
information and actively participates in Cardinal's Superior Sales
& Service Program. Major Duties and Responsibilities: Our Mortgage
Lending Servicer is responsible for Fannie Mae full servicing,
uploading documents, and reports for servicing related items.
Reviews daily balancing for proper and accurate daily postings.
Processes payments from tellers including loan payoffs and
adjustments and processes mail payments. Reconciles closed loans
and resolves errors including incorrect payments, escrows,
secondary marketing, and closing mistakes. Researches and resolves
funding errors. Prepares miscellaneous correspondence and
records.Our Mortgage Lending Servicer assumes responsibility for
establishing and maintaining professional business relationships
with members and mortgage professionals. Resolves (or refers)
requests and problems promptly and courteously. Answers member loan
questions regarding applications in the process of approval,
payments, balances, and insurance requirements. Keeps members and
realtors properly informed of Credit Union policies and procedures.
Notifies members of additional information required. Maintains and
conveys the Credit Union's professional reputation.Assumes
responsibility for establishing and maintaining effective
coordination and communication with Credit Union personnel and with
management. Assists and supports Mortgage Loan personnel as needed.
Completes reports and records promptly and accurately. Attends
meetings as required. Keeps management informed of area activities
and of any significant problems.Assumes responsibility for related
duties as required or assigned. Performs miscellaneous clerical
functions as needed. Keeps work area clean, secure, and well
maintained. Replaces absent Mortgage Loan personnel as required.
Actively participates in Cardinal's Superior Sales & Service
Program. Meets MR Goals.Expectations:
- To produce loan documents, reports, and new accounts in a
timely fashion, with zero errors.
- To assist Mortgage Lending associates in organizing and
completing mortgage files within the prescribed time frame to close
- To maintain a professional, courteous, and friendly atmosphere
for members and co-workers.
- To maintain working knowledge of all mortgage products and
rates, both within the credit union and from the industry
- To return all call within 24 hours of receipt.
- To provide informed, accurate professional service to members
and Credit Union associates.Benefits Package: Medical,
prescription, dental, vision Life and long term disability
Insurance, employer paid Generous 401(k) plan Paid time off and
holidays Loan discounts Tuition reimbursement to help foster career
development. Considerable and substantive internal training on a
myriad of banking subjects, member service, professionalism, and
best industry practices. Knowledge and Skills: Experience: Six
months to two years of similar or related experience. Previous
Fannie Mae Servicing preferred.Education: A high school education
some college preferred.Interpersonal Skills: Courtesy, tact, and
diplomacy are essential elements of the job. Work involves personal
contact with others inside and/or outside the organization,
generally regarding routine matters for purposes of giving or
obtaining information which may require some discussion.Cardinal
Credit Union is an Equal Opportunity and Affirmative Action
Employer committed to engaging a diverse workforce and sustaining
an inclusive culture. All qualified applicants will receive
consideration for employment.We are a non-smoking work
Keywords: Cardinal Credit Union Inc, Mentor , Mortgage Lending Servicer, Other , Mentor, Ohio
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