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Account Executive

Company: Elara Caring
Location: Mentor
Posted on: June 19, 2022

Job Description:

JOB SUMMARY:The Account Executive (AE) is a Sales/ Business Development based position that is primarily responsible for generating admissions and growing census in a designated territory. The incumbent's responsibilities are specific to either Home Care, Hospice, Behavioral Health, or Personal Care Services service lines Account Executives perform in person sales calls on targeted accounts to promote Elara Caring service lines to generate referrals. Additionally, once a referral is secured, the AE actively partners with Clinical Operations to convert the referral to an admission as necessary. Target accounts include Hospitals, Physicians, Skilled Nursing Facilities and Assisted Living Facilities. This position interfaces with a wide range of medical professionals as well as patients and families of patients on a daily basis to drive business results.SKILLS: Proven sales acumen with demonstrated results, strong interpersonal communication (both written and verbal), self- motivated and ability to work independently as well as with teams

  • Demonstrates a high confidence level to interact with health care professionals at all levels
  • Competitive mindset to meet and exceed business objectives
  • Exceeds expectations and requirements of external customers
  • Skilled in conflict resolution.
  • Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others
  • Demonstrates a clear understanding of how the referral source makes decisions and understands who the decision makers are
  • Demonstrates commitment, professional growth, and competency
  • Knowledge of the healthcare industryKEY ACCOUNTABILITIES:
    • Ensures that all activities performed align with the vision of Elara Caring's board of directors, executive team, and the leadership of the Sales team.
    • Promotes Elara Caring's mission and vision statement and administrative policies to ensure quality of care.
    • Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
    • Fosters positive morale among staff, by promotion of open communication with all departments, to help create and maintain an innovative and cooperative staff relationship, and environment.
    • Actively participates and engages in new hire and on-going development sales training
    • Identifies the needs of the referral sources and informs physicians and facilities on patient summary of care.
    • Educates and improves relationships between physicians, hospitals, Skilled Nursing Facilities, ALF's, & AFC's regarding regulations of home care, hospice industry, agency policies, and informs vendors on scope of service.
    • Performs community informational service events
    • Delivers and picks up orders, progress notes to physicians, medical forms/records from physician offices and facilities and explains any documents and facilitates patient care communications; obtains requested signatures.
    • Sets effective goals and priorities; monitors progress against plans/productivity standards.
    • Identifies and closes new business opportunities, within an assigned territory, meeting established sales objectives. Maintains a regular presence in each of the accounts within the territory to retain existing accounts.
    • Provides the company with feedback regarding competitive activity and other relevant information.
    • Receives referrals from physicians, hospitals, and other agencies and works with the applicable inter-company departments to support patient admission. .
    • Serves as a liaison between the agency, physicians, facilities, referral sources, and hospitals in the community.
    • Participates with clinical problem solving of patients and referral sources to determine that needs are being met.
    • Executes strategic plan and submits quarterly business review (QBR) with specific actions and timelines for results to meet specified admission goals.
    • Initiates innovative ideas in health care systems and delivery by keeping abreast of the public's medical needs and health care trends through continued professional growth.
    • Initiates joint projects and presentations with other community resources to promote community awareness.
    • Serves on agency committees and participates in problem-solving and ways to improve systems in patient care.
    • Works with appropriate company departments to provide exceptional service to all customers - internal and external.
    • Reports and follows-up on identified patient concerns and quality of care issues to the appropriate individuals.
    • Transmits information to the appropriate clinical supervisor and staff nurse to facilitate admission of the patient to the agency and to contribute to the nursing care plan. JOB REQUIREMENTS:EDUCATION: Bachelor's degree is preferredEXPERIENCE: Minimum of three (3) years of sales experience required; experience in the Home Health or Hospice industry is preferredCERTIFICATION/LICENSURE: Not applicableTRANSPORTATION: Must have a dependable vehicle, a valid driver's license, and current auto insurance in accordance with the laws of the State.TRAVEL: As needed, based on territory demographic or organizational need.HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.RISK EXPOSURE (blood borne pathogens, etc.): Low risk.PHYSICAL AND ENVIRONMENTAL DEMANDS:
      • Mentally demanding, high stress environment
      • Sit, stand, bend, lift and move intermittently and be able to lift at least 25lbs
      • Move equipment and supplies necessary for job functions
      • Read, speak, and write English in order to fulfill job functions in an understandable way
      • See/hear or use prosthetics that enable accomplishment of job
      • Meet the health requirements of the agency
      • Possible exposure to infectious and communicable diseases, chemicals, and repetitive motions
      • Abide by all occupational safety and bloodborne pathogen protocol to minimize illness and/or injury
      • Complete required work daily
      • Cope with work involving ill, disabled, and dying patients

Keywords: Elara Caring, Mentor , Account Executive, Other , Mentor, Ohio

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