Service Center Support PT
Company: FedEx Freight
Location: Mentor
Posted on: June 12, 2022
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Job Description:
Company: FedEx Freight Job Title: Service Center Support PT Job
Requisition Number: RC498554 Job Family: FXF: OPS-OFFICE Time Type:
Part Time Locations: 7685 Saint Clair Avenue Mentor, Ohio 44060
Shift hours: 4:30pm-9:30pm POSITION OVERVIEW: Responsible for
handling the needs of customers, processing documentation that
accompanies the movement of freight, and performing other
administrative and customer service duties as necessary in the
daily operation of the service center. ESSENTIAL JOB
DUTIES/RESPONSIBILITIES: 1. Perform administrative/clerical
functions, including but not limited to, maintaining files,
copying, imaging, answering phones, data entry, sorting/
distributing mail and/or packages 2. Verify and complete required
documentation and reports 3. Provide accurate information and
assistance to customers, which includes determining pick-up and/or
delivery needs, problem resolution, updating systems to meet
customer special handling requirements, selling company services
and provide potential leads to sales 4. Enter freight shipment
information into computer system to include, but not limited to,
accurately status shipments, generate freight bills and/or correct
freight bills, etc. 5. Administer freight pick-up process, as
required 6. Assist customers via phone, e-mail and/or fax in all
inquiries, including but not limited to, tracing shipments, rate
quotes, tariff discrepancies, billing and/or invoicing questions,
etc. 7. Make freight delivery appointments, as required 8. Review
drivers' Hours-of-Service logs to ensure accuracy, as required;
report discrepancies to appropriate leadership member 9. Assist
city operations, including but not limited to, checking-in drivers
and processing related documentation, coordinating drop-off
situations, coordinating driver collections, etc. 10. Communicate
with sales, operations and other service centers and/or departments
to ensure customer's needs are achieved and all issues are resolved
11. Reconcile cash and checks collected, prepare deposits and
prepare COD check remittance to customers, as required 12. Comply
with all applicable laws/regulations, as well as company
policies/procedures 13. Perform other duties as required
Disclaimer: This job description is general in nature and is not
designed to contain or to be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications
required of employees assigned to the job. QUALIFICATIONS:
--- High school diploma or GED
--- Two years general office experience preferred
--- One year customer service experience, preferred
--- Previous transportation experience preferred
--- Strong phone and interpersonal skills
--- Ability to count and perform basic math, with or without a
calculator
--- Strong written and verbal communication skills
--- Ability to comprehend the various FedEx service products to
assist in determining customers' needs
--- Ability to use general office equipment, e.g. computer, fax
machine, copier, scanner, etc
--- Typing/data entry skills
--- Ten-key skills preferred
--- PC experience with the ability to learn required computer
systems/programs
--- Demonstrated time management, organizational and multi-tasking
skills
--- Ability to handle confidential information
--- Ability to follow instructions and complete required
training
--- Ability to work independently and/or as a team member
--- Ability to work in a fast-paced team environment WORKING
CONDITIONS:
--- Office/dock environment
--- Fast-paced; deadline oriented
--- Hours may vary due to operational needs FedEx Freight is an
Equal Opportunity Employer, including disabled and veterans. If you
have a disability and you need assistance in order to apply for a
position with FedEx Freight, please call 800-888-8252 or e-mail at
ADAAssistance@freight.fedex.com. FedEx Freight will not discharge
or in any other manner discriminate against any employee or
applicant for employment because such employee or applicant has
inquired about, discussed, or disclosed the compensation of the
employee or applicant or another employee or applicant. However,
employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions
cannot disclose the pay of other employees or applicants to
individuals who do not otherwise have access to compensation
information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation
conducted by the employer, or (c) consistent with the contractor's
legal duty to furnish information.
Keywords: FedEx Freight, Mentor , Service Center Support PT, Other , Mentor, Ohio
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