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Entry Level Help Desk Specialist

Company: Modis
Location: Mentor
Posted on: May 16, 2022

Job Description:

Modis is currently accepting application for an entry level Help Desk Specialist located in Mentor, Ohio. YOU MUST RESIDE WITHIN REASONABLE DRIVING DISTANCE TO MENTOR, OHIO
Provides first-level Service Desk support to all employees for end-user problems and requests. Provides remote computer support to the USA and Global facility and home-based users. Uses problem recognition, research, isolation, and resolution steps to diagnose hardware, software, and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on desktop applications, software, and hardware platforms. Escalates problems to appropriate I.T. resources when needed.Performs basic administration activities for user setup of network accounts, computer accounts and business application accounts. Provides wireless device configuration and administration. Creates and maintains standard operating procedures and knowledge base articles.Professionalism and cooperation when working with customers, team members and management is essential.
Technical Support - 90%1. Provide first level Service Desk support to all company employees.2. Provides phone support for end user problems and requests.3. Diagnose hardware, software and business application problems.4. Uses appropriate problem recognition, research, isolation and resolution steps.5. Perform computer hardware and software related repairs.6. Perform wireless device troubleshooting.7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.8. Provides support for facility, remote facility and home-based users.9. Provides support for USA and other global facilities.10. Monitors and responds to ticketing system assignments.11. Assists with training customers on desktop applications, software\hardware platforms.12. Escalates when needed, notifying appropriate I.T. resource.
End-User Administration - 10%1. Basic user setup for network accounts, computer accounts, and business application accounts.2. Configures and deploys mobile devices and performs wireless administration.3. Creates and maintains standard operating procedures and knowledge base articles.

Keywords: Modis, Mentor , Entry Level Help Desk Specialist, Other , Mentor, Ohio

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