Entry Level Help Desk Specialist
Posted on: May 16, 2022
Modis is currently accepting application for an entry level Help
Desk Specialist located in Mentor, Ohio. YOU MUST RESIDE WITHIN
REASONABLE DRIVING DISTANCE TO MENTOR, OHIO
Provides first-level Service Desk support to all employees for
end-user problems and requests. Provides remote computer support to
the USA and Global facility and home-based users. Uses problem
recognition, research, isolation, and resolution steps to diagnose
hardware, software, and business application problems. Performs
wireless device support. Monitors and responds to problems assigned
in a ticketing system recording conversations and troubleshooting
in detail. Assists with training customers on desktop applications,
software, and hardware platforms. Escalates problems to appropriate
I.T. resources when needed.Performs basic administration activities
for user setup of network accounts, computer accounts and business
application accounts. Provides wireless device configuration and
administration. Creates and maintains standard operating procedures
and knowledge base articles.Professionalism and cooperation when
working with customers, team members and management is
Technical Support - 90%1. Provide first level Service Desk support
to all company employees.2. Provides phone support for end user
problems and requests.3. Diagnose hardware, software and business
application problems.4. Uses appropriate problem recognition,
research, isolation and resolution steps.5. Perform computer
hardware and software related repairs.6. Perform wireless device
troubleshooting.7. Keeps detailed record of customer conversation
and troubleshooting steps to resolve an issue.8. Provides support
for facility, remote facility and home-based users.9. Provides
support for USA and other global facilities.10. Monitors and
responds to ticketing system assignments.11. Assists with training
customers on desktop applications, software\hardware platforms.12.
Escalates when needed, notifying appropriate I.T. resource.
End-User Administration - 10%1. Basic user setup for network
accounts, computer accounts, and business application accounts.2.
Configures and deploys mobile devices and performs wireless
administration.3. Creates and maintains standard operating
procedures and knowledge base articles.
Keywords: Modis, Mentor , Entry Level Help Desk Specialist, Other , Mentor, Ohio
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