Mortgage Lending Servicer
Company: Cardinal Credit Union Inc
Posted on: May 15, 2022
Cardinal Credit Union was selected by The Cleveland Plain Dealer as
a Top Work Places and one of the Best Workplaces in Ohio. Cardinal
strives to create a culture supporting ideas and innovation, and
offers various opportunities for both personal growth and
professional development. Role: our Mortgage Lending Servicer is
responsible for providing mortgage servicing support. Duties
include, but are not limited to: performing administrative tasks to
support the Mortgage Lending Team, assisting members with mortgage
questions, loan research, processing mortgage payments and payoffs,
preparing mortgage releases, disbursing real estate taxes and
insurance, completing escrow analysis, HMDA processing, accounts
payable/receivable. Monitor and track borrowers' evidence of
insurance to ensure compliance with loan document requirements.
Serves as a back-up to other functions, or projects, within the
Mortgage Lending Department. Provides general Credit Union
information and actively participates in Cardinal's Superior Sales
& Service Program. Major Duties and Responsibilities : Responsible
for Fannie Mae full servicing, uploading documents, and reports for
servicing related items. Reviews daily balancing for proper and
accurate daily postings. Processes payments from tellers including
loan payoffs and adjustments and processes mail payments.
Reconciles closed loans and resolves errors including incorrect
payments, escrows, secondary marketing, and closing mistakes.
Researches and resolves funding errors. Prepares miscellaneous
correspondence and records. Our Mortgage Lending Servicer assumes
responsibility for establishing and maintaining professional
business relationships with members and mortgage professionals.
Resolves (or refers) requests and problems promptly and
courteously. Answers member loan questions regarding applications
in the process of approval, payments, balances, and insurance
requirements. Keeps members and realtors properly informed of
Credit Union policies and procedures. Notifies members of
additional information required. Maintains and conveys the Credit
Union's professional reputation. Assumes responsibility for
establishing and maintaining effective coordination and
communication with Credit Union personnel and with management.
Assists and supports Mortgage Loan personnel as needed. Completes
reports and records promptly and accurately. Attends meetings as
required. Keeps management informed of area activities and of any
significant problems. Assumes responsibility for related duties as
required or assigned. Performs miscellaneous clerical functions as
needed. Keeps work area clean, secure, and well maintained.
Replaces absent Mortgage Loan personnel as required. Actively
participates in Cardinal's Superior Sales & Service Program. Meets
MR Goals. Expectations :
- To produce loan documents, reports, and new accounts in a
timely fashion, with zero errors.
- To assist Mortgage Lending associates in organizing and
completing mortgage files within the prescribed time frame to close
- To maintain a professional, courteous, and friendly atmosphere
for members and co-workers.
- To maintain working knowledge of all mortgage products and
rates, both within the credit union and from the industry
- To return all call within 24 hours of receipt.
- To provide informed, accurate professional service to members
and Credit Union associates. Benefits Package: - Medical,
prescription, dental, vision - Life and long term disability
Insurance, employer paid - Generous 401(k) plan - Paid time off and
holidays - Loan discounts - Tuition reimbursement to help foster
career development. - Considerable and substantive internal
training on a myriad of banking subjects, member service,
professionalism, and best industry practices. Cardinal Credit Union
is an Equal Opportunity and Affirmative Action Employer committed
to engaging a diverse workforce and sustaining an inclusive
culture. All qualified applicants will receive consideration for
employment. We are a non-smoking work environment.
Knowledge and Skills : Experience: Six months to two years of
similar or related experience. Previous Fannie Mae Servicing
preferred. Education: A high school education some college
preferred. Interpersonal Skills: Courtesy, tact, and diplomacy are
essential elements of the job. Work involves personal contact with
others inside and/or outside the organization, generally regarding
routine matters for purposes of giving or obtaining information
which may require some discussion. PI175610454
Keywords: Cardinal Credit Union Inc, Mentor , Mortgage Lending Servicer, Other , Mentor, Ohio
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