Customer Quality Specialist
Company: Avery Dennison
Location: Mentor
Posted on: May 14, 2022
|
|
Job Description:
Job Description The--Quality Consultant serves as the customer's
point of contact for transactional-related quality issues, as well
as driving quality information and improvement through the
organization.-- Administrative-related quality issues can occur
anywhere within the product's chain of custody and can result from
LGM-NA transactional defects and/or customer transactional defects
(i.e. Transit damage, lost shipment, pricing, obvious material
issues) REPRESENTATIVE ACTIVITIES:-- Activities and duties will
vary depending upon the functional area assigned.-- Activities may
include, but are not limited to: Interact with the customer via
email or telephone to collect information relating to quality
issues. Records the required information in order to initiate the
claims investigation. Follow standard work processes for different
types of claims to discern whether or not the issue results from
Avery Dennison's processes or is a processing issue at the
Customer. The AQC dispositions the claim. Ensure that we are
responsive to customer needs through timely processing of
complaints.-- Uses a positive attitude when responding to customer
complaints. Responsible for the entire claim entry process from
initial entry to credit generation.-- Claims process includes
giving customers' traceability information, providing material
disposition, assigning corrective action letters, sending complaint
information to an at fault location, investigating root cause, and
developing countermeasures to prevent reoccurrence. Follow
established process for handling customer deductions forwarded by
accounts receivable. Provide customer requested documentation of
claim details and provide proactive claim status updates when there
are new learnings. Act as the customer advocate, providing valuable
feedback to the organization on customer satisfaction. Identify
repeat claims - multiple claims sharing the same root cause,
submitted by different customers, etc. Serve as a neutral party
between customer and organization in claim investigation. Interact
as needed with Sales, Finance, site resources, IT, Customer Service
(ACs and SCs), and divisional technical resources to obtain
information pertinent to understanding and resolving customer
quality issues. Provide training when needed to both team members
and external personnel. Qualifications Bachelor's degree preferred
2+ years of customer service experience preferred Strong customer
service skills - written, verbal and telephone communication skills
Ability to handle multiple tasks - the role requires that you will
be working on 10+ claims at the same time Strong analytical and
problem solving skills Attention to detail & organizational skills
High degree of accuracy, time-management and priority setting
skills Understanding of applicable computer software and systems,
such as Google Platforms, Microsoft Office, Lotus Notes, and
function specific software (EBS, Oracle) Collaborator. Work well
with peers and people at all levels of an organization, both
internally and externally. Reliable and Dependable. One who can be
there when needed and deliver consistent results. #PIQ #MOGUL
Additional Information All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or other protected
status. EEOE/M/F/Vet/Disabled. All your information will be kept
confidential according to EEO guidelines. If you require
accommodations to view or apply for a job, alternative methods are
available to submit an application. Please contact 440.534.6080 or
jacqueline.williams@averydennison.com to discuss reasonable
accommodations. PandoLogic. Keywords: Quality Control / Quality
Assurance Specialist, Location: Mentor, OH - 44060
Keywords: Avery Dennison, Mentor , Customer Quality Specialist, Other , Mentor, Ohio
Click
here to apply!
|