Customer Operations Coordinator

Company: STERIS
Location: Mentor
Posted on: January 12, 2022

Job Description:

STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles.Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.The RoleOur Customers are so important to us, we always use a capital "C" to remind us of their value. If you enjoy knowing what you do can make someone's day a little easier, join our Service and Parts team and help our Customers experience the capital "C" in being a STERIS Customer. In this role you will manage the order management life cycle for an assigned Service Districts and Key Accounts throughout the United States and Canada. As the primary liaison for sales order support, processing of purchase orders/contracts and returns, and arrangement of logistics, you will respond to requests for parts and parts information from staff and external Customers. Work directly with Customers, distributors, sales, field service team, marketing, manufacturing, planning and logistics to optimize sales efficiencies and deliver world-class sales and Customer support for the Service & Parts business. The hours of the position, 9am - 6pm M-F.What You Will DoProcess purchase orders using the Oracle order management system including quoting, Oracle order maintenance, pre-post order manufacturing and logistics coordination. Manage specialized orders, resolve issues working directly with Customer and internal departments.Respond to and process Service Request calls, and all other Siebel Activities requests, for both Customers and STERIS Field Service technicians, utilizing the Siebel system.Ensure the highest quality Customer experience by responding to (or initiating) phone calls, either through queue, direct contact or live chat, and handling inquiries on the "first pass"-- - eliminating continuous Customer transfers. Our goal is a quality solution not quantity of calls.Work with various internal departments to assure that specific parts are manufactured, shipped and delivered as required by Customer's lead time requests. Manage phases of the RMA (Return Material Authorization) process from pick up to delivery into a STERIS site.Maintain and manage backlogs, assuring ship dates are being met, process/credit holds are released, backorders are communicated to Customer, and FOB terms are adhered to. Work with the Credit Department to solve credit hold issues and helps reconcile past due invoices to decrease daily sales outstanding.Train peers, provide backup to teammates, give presentations as necessary, and complete assigned MBOs as identified by department manager.What You Need To Be SuccessfulHigh School Diploma/GED and five (5)+ years of relevant experience required. Bachelor's Degree and 1+ years' relevant experience preferred.Prior Customer service experience working in sales/account support role using phone, Microsoft Office and computer entry.Bilingual (French/English) is highly desired but not required.Strong computer skills (Word, Excel, PowerPoint, Sharepoint) required.Excellent interpersonal, written, verbal and analytical skills, and ability to interact as a team member and with all levels of business partners and Customers.Excellent time management, organizational skills, and detail orientation required.Must be able to multitask, prioritize, work on schedule, and within deadlines.#LI-KK1What We Offer YouThe opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.

Keywords: STERIS, Mentor , Customer Operations Coordinator, Other , Mentor, Ohio