To-Go Specialist

Company: TGI Friday's
Location: Mentor
Posted on: January 6, 2022

Job Description:

A TGI Fridays To-Go Specialist possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests expectations. -Specific responsibilities of the To-Go Specialist include: --Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.-Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.-Promptly and accurately takes food and beverage requests from guests.-Ensures expedient service of food and beverages to the guest.-Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.-Learns TGIF menu and beverages, expertly recommends and upsells items.-IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.-Follows all Fridays Service Style Standards.-Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.-Practices conversational ordering by mentioning current promotional features.Requirements A TGI Fridays To-Go Specialist must be able to carry natural conversation with guests without sounding scripted or intrusive. -Additional specific requirements for the To-Go Specialist include: --Must be able to deliver plates and food and clear tables-Must be able to hear well amongst loud background noise-Must be dressed neatly and well groomed in company approved uniform at all times-Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately-Must be able to calmly respond to angry guests and notify a Manager-Must be able to read and write notes to hearing impaired guests-Must be able to read menus to sight-impaired guests-Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request-Must be able to read and write-Must be able to stand and walk during entire shift-Must be able to reach, bend, stoop and wipe counters/tables -DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.Required qualifications:

• Legally authorized to work in the United States
• Able to stand for duration of shift
• Able to comfortably lift 70 lbsPreferred qualifications:
  • 21+ years or older

Keywords: TGI Friday's, Mentor , To-Go Specialist, Other , Mentor, Ohio