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Director of Lighting Programs

Company: Icon Identity Solutions
Location: Mentor
Posted on: June 6, 2021

Job Description:


Ideal candidate will have background in commercial construction.

The Director of Energy Services ensures effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations. Additionally, the Director utilizes strong communication and interpersonal skills to successfully engage with various user groups in order to coordinate and drive forward the day to day activities associated with each account plan while maintaining the overall strategic objectives. They will develop realistic action plans by making effective decisions based on data analysis, organizational observations, and cost controls.

Their leadership and guidance ensures excellence in customer service, operational and financial results. The person in this role must create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and Core Values.

Our Exceptional Benefits Plan includes:

  • Supportive & Friendly Culture
  • Manage national accounts for Fortune 500 companies
  • Medical, Dental, Vision coverage options
  • Flexible Spending & Health Savings Accounts
  • Wellness Screenings
  • Life Insurance
  • 401k
  • Short/Long Term Disability
  • Generous Paid Time Off program
  • Career Growth Opportunities and Career Mapping
  • Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our Vendors

Summary: Stratus is one of the nation's largest brand implementation companies. We are made up of 700+ employees nationwide who roll up their sleeves, dive into the details and bring our clients' brands to life! We deliver versatile solutions for some of the nation's largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.


  • Oversee the daily administrative operations of the Energy Services Account Development Managers (ADM)
  • Ensure project portfolio risk and opportunity is identified, assessed, and managed appropriately
  • Work closely with client and project teams to schedule meetings, collaborate on strategy, prepare materials, and manage next steps and follow-up communications
  • Effectively measure operational performance and provides consistent communication of all challenges and needs to Sr. Vice President.
  • Provide SVP with monthly revenue forecasting and actual account performance on a bi-weekly basis. Meet or exceed expected gross margin expectations.
  • Communicate all customer and interdepartmental issues to SVP, maintains issue log or reports to QA, and addresses issues as required.
  • Demonstrate accuracy and thoroughness while monitoring team performance to ensure quality.
  • Create improvement action plans to address gaps through people, performance, and process improvements.
  • Recruit, hire, develop, and retain high performance teams through training/education, coaching, expectation setting and accountability.
  • Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
  • Respond to management direction and solicit feedback to improve performance
  • Partner with Sales and ADM to develop customer relationships, support in building customer presentations and visits, act as escalation point, identify value add opportunities, and support ADMs in increasing wallet share
  • Partner with New Business Develop to ensure smooth account transition with Sales, ADM, and Customer contacts and collaborate to identify best practices across all accounts
  • Work with ADM to establish new program margin, KPI's, SLA's, strategy, escalation points, key milestone target dates, resource needs, and partner with other departments to establish action plans.
  • BiMonthly Forecasting Reports to SVP
  • Perform root cause analysis:
  • Margin Performance
  • Target Date Pushes
  • Margin Erosion

  • Support ADMs with program oversight, review of team KPI's, identification of coaching opportunities
  • Perform other tasks as reasonably assigned by supervisor.
  • Travel 10-15% to various clients and sales events.
  • Attend various social functions with customers as requested.


  • Lighting and/or Electrical industry knowledge preferred
  • High School graduate; College degree or technical education preferred
  • Proven experience in leading a team
  • Proven ability to build accountability and develop employees
  • Excellent interpersonal and communication skills
  • Self-motivated and driven to exceed customer expectations
  • Strong organizational and prioritization skills
  • Adaptability to fast-paced environment with shifting priorities
  • Proficiency with MS Office
  • Position may require working before or after regularly scheduled hours as business needs arise

Keywords: Icon Identity Solutions, Mentor , Director of Lighting Programs, Other , Mentor, Ohio

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