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Service Manager

Company: Stratus
Location: Mentor
Posted on: June 1, 2021

Job Description:

Service Manager I (SM I) will provide light project management for maintenance and repair work on illuminated signs, as well as interior/exterior lighting and electrical nationwide. The Service Manager possess a strong focus on productivity, a positive attitude and teamwork. Driven to deliver and exceed goals with a sense of urgency to meet customer KPI’s and SLA’s. SM I is responsible to manage the work order from inception through invoicing. The Service Manager has a specific customer delivery responsibility on behalf of the company for the communication, quality, schedule, profitability and client satisfaction.Our Exceptional Benefits Plan Includes:Supportive & Friendly CultureManage national accounts for Fortune 500 companiesMedical, Dental, Vision coverage optionsFlexible Spending & Health Savings AccountsWellness ScreeningsLife Insurance401kShort/Long Term DisabilityGenerous Paid Time Off programCareer Growth Opportunities and Career MappingAdditional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our VendorsSummary:Stratus is one of the nation’s largest brand implementation companies. We are made up of 700+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!We deliver versatile solutions for some of the nation’s largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.Understand each customer’s requirements, sign standards, processes and procedures to ensure service is exceeding customers’ expectationsWork with the dedicated Account Manager to ensure customers are receiving superior service and on-time deliveries of our products and servicesMaintain strong relationships with customers, third party vendors, technicians and internal departmentsDisplay working knowledge of industry standards and practicesEffectively communicate with customers, vendors, field technicians, and internal department throughout the duration of the work order.Work independently to manage and prioritize work orders to meet quantifiable performance goalsCreate detailed service request instructions and provide any applicable information to ensure the job is completed in a timely mannerFollow up with our dedicated manufacturing partners/suppliers to ensure that product is shipping on time and work with our Field Partners to schedule the completion of work ordersUtilize ERP to monitor and record the progress of each work order and keep all statuses, dates, details, costs, notes etc up-to-dateApply technical skills to interpret the Field Partner findings and apply critical thinking to resolve customer issuesParticipate in internal/external meetings related to customer account performance/analytics to improve overall deliverablesResponsible for profitability of each work order. Have the ability to understand and impact costs, coordinate with vendor management to reduce costs and capture billing of ancillary and additional services.Any other assignments/projects/tasks assigned by your managerSkills:Time managementProficient in typing and Microsoft Office productsAbility to prioritize jobs based on urgency and customer expectationsAbility to handle a fast pace environment and multitaskDecisiveness and confidenceHighly driven and self-motivatedAbility to work independently and use independent judgementMature, polished, and professional communication skillsAbility to follow through with responsibilities without daily supervisionOrganization and planning to meet milestones and deadlinesDetail orientedTeam orientedProblem solving skillsEducation, Experience, and Credentials:High School Diploma or equivalent requiredSome college experience preferred1 year office experience in an office environment required6 + months industry and project management experience requiredIntermediate computer skills requiredEEO/MFDV

Keywords: Stratus, Mentor , Service Manager, Other , Mentor, Ohio

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