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Membership Manager

Company: Lake Health
Location: Mentor
Posted on: May 31, 2021

Job Description:

Are you interested in becoming part of an outstanding team of member service professionals who exceed the service expectations of fitness center members and guests each and every day? We currently have the following opportunity for an energetic, skilled, and customer-focused individual like you to become part of Lake Health's LiveHealthy Fitness Center team.

Position Summary:

Under direct supervision of the Director, Medically Based Fitness, the Membership Manager is responsible for obtaining center memberships, meeting sales objectives and positive revenue results. Additionally, the Manager is responsible to assist in the development, coordination and implementation of the annual marketing plan and membership promotional campaigns.

Essential Job Functions:

Manages the work activities of the membership department to include the Professional Outreach Representative -- Membership. Interviews, hires, and trains staff. Evaluates performance and provides feedback. Makes personnel action recommendations regarding promotions, transfers, disciplinary, or discharge

Develops and assures that personal and departmental weekly, monthly and annual sales goals are attained.

Prepares and submits weekly, monthly, quarterly and annual sales projections and reports in a timely fashion as scheduled.

Coordinates efficient processes for responding to all membership inquiries (e.g. phone and email inquiries, walk-in and off-site events) and implements a computerized lead tracking system for all inquiry, prospect and follow-up activities

Sells club memberships personally.

Works with Lake Health's Marketing Department to design and implement an annual sales and marketing campaign and maintains sales literature and promotional item inventory.

Initiates personal and department involvement in local civic and service organizations in cooperation with other Lake Health departments and leadership.

Coordinates the flow of information from the medical fitness center department heads to the Marketing Department for center newsletters and program guides.

Communicates membership sales initiatives to various department leaders as identified.

Participates in the "Manager on Duty" rotation to cover questions and issues that may arise during off hours.

Attends assigned departmental and health system meetings and specific project initiatives as assigned.

Follows Lake Health and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code, and safety.

Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.

Other duties as assigned

Education and Experience:

Bachelor's degree in sales, marketing, business, public relations or other related field preferred. One to three years sales or sales management experience preferably in a health club setting preferred. Illustrated performance track record. Previous health club operations experience helpful. Ability to work variable hours as necessary.

Lake Health offers free, secure and convenient parking; an aggressive pay structure, tuition reimbursement and continuing education funding programs, a generous and comprehensive benefits package for all eligible positions which includes medical, dental, vision, pension, paid time off; an award winning hospital system recognized for excellence in patient care and as a "Best Place to Work." Apply on-line today at

Keywords: Manager, Wellness, Fitness

Keywords: Lake Health, Mentor , Membership Manager, Other , Mentor, Ohio

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