Bilingual Customer Service

Company: STERIS
Location: Mentor
Posted on: January 15, 2021

Job Description:

STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders. Here at STERIS, Customer Care is at the heart of what we do. The Healthcare Customer Service group is looking for a dynamic and motivated Bilingual French Customer Care Representative to join their team. What You Will Do * Manage inbound calls from multiple queues, including our French-Canadian queue, in the US and Canada and act as the first point of contact for Customer inquiries.* Typical calls include, but are not limited to, order placement, order resolution, product assistance, and service dispatch.* Collaborate with other departments across the organization to ensure Customer concerns or requests are being taken care of efficiently and in a timely manner.* Build a foundation and understanding of STERIS, its Customers, and product lines.* Cross-functional work that cultivates relationships across the company, creates visibility, and opens doors for future opportunities within the organization.What We Offer You This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn't be where it is today without our incredible, talented people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We offer a comprehensive benefits package, including:* Competitive pay* Annual merit bonus and incentive plans* Training and coaching* Medical, vision, dental and life insurance* 401(k) with a company match* Paid vacation time and paid holidays* Tuition assistance* Opportunities for advancementWhat You Need To Be Successful * Fluency in French and English required* A bachelor's degree in Business or Business Discipline preferred* 1 to 2 years of business experience including direct contact with Customers and Sales* Strong communication skills and problem-solving capabilities* Strong time management and organizational skillsWhat You Will Do * Manage inbound calls from multiple queues, including our French-Canadian queue, in the US and Canada and act as the first point of contact for Customer inquiries.* Typical calls include, but are not limited to, order placement, order resolution, product assistance, and service dispatch.* Collaborate with other departments across the organization to ensure Customer concerns or requests are being taken care of efficiently and in a timely manner.* Build a foundation and understanding of STERIS, its Customers, and product lines.* Cross-functional work that cultivates relationships across the company, creates visibility, and opens doors for future opportunities within the organization.

Keywords: STERIS, Mentor , Bilingual Customer Service, Other , Mentor, Ohio