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Service Consultant - Graphics - 10:00am-7:00pm

Company: Avery Dennison
Location: Mentor
Posted on: January 12, 2021

Job Description:

Company DescriptionAvery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in over 50 countries. Reported sales in 2019 were $7.1 billion. Learn more at www.averydennison.com.Job DescriptionProvide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.RESPONSIBILITES:May include, but are not limited to:* Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.* Implement account service strategies.* Principal liaison with marketing and sales for assigned customers.* Implementation of marketing programs for assigned accounts.* Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up.* Initiate and implement initiatives which improve customer service and responsiveness.* Coordinate with Logistics and Operations on capacity planning and scheduling.* Champion customer needs, proactively follow up on customer inquiries, and be the customer's advocate by driving the voice of the customer (VOC) into the organization* Provide responsive order management support including order entry, or expediting and shipment information to customers.* Proactively communicate supply chain issues and provide alternatives.* Attend technical training seminars.* Back-up team-members when workload makes this necessary.* Partner with the Sales team to assist in achieving sales goals.Qualifications* High School Diploma or equivalent required. Bachelor's degree a plus.* 3 - 5 years of Customer Service or related experience a plus.* Strong written, verbal and telephone skills.* Strong data entry and organizational skills. Detailed oriented with good follow-up skills.* Able to effectively manage many priorities and issues.* Understanding of applicable computer systems, such as Google, Microsoft Office, Lotus Notes, and function specific software.* The hours for this role will be 10a - 7p, but may adjust as businesses needs dictate.IND123Additional InformationAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.Reasonable Accommodations Notice:If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6080 or Jacqueline.Williams@averydennison.com to discuss reasonable accommodations.

Keywords: Avery Dennison, Mentor , Service Consultant - Graphics - 10:00am-7:00pm, Other , Mentor, Ohio

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