Technical Lead Payment Infrastructure

Company: Nesco Resource
Location: Cleveland
Posted on: June 25, 2025

Job Description:

Essential Job Functions: Possesses subject matter expertise (SME) to lead, drive, and analyze technical support services for KeyBank enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands. Proactively monitors and completes work requests to ensure quality and timely completion; evaluates team's service offerings to ensure strategic alignment with partner's needs. Facilitates collaboration with larger tech community, partners and leadership to ensure successful resolution of all escalated issues. Participates in the continuous improvement idea generation process (process simplification and automation); manages, vets, and tests the concept and design of changes and streamlines workflow to improve performance and delivery. Analyzes the data, determines gaps, identifies next steps, resolves, and documents the resolution of most complex problems; notifies management of issues that could pose a risk to the bank as needed, work with vendors as needed. Anticipates and remediates problems before they occur. Adheres to all Key Policies and Standards, escalates exceptions or violations encountered and self-identified findings. May be responsible for operational monitoring, reporting and remediation of findings. Demonstrates SME status for other technology teams. Possesses deep knowledge of LOBs supported and proactively collaborates to avoid negative impacts, ensuring success of their processes. Embraces mentorship and training opportunities for self and mentors others. Inspires continuous learning in others. Encourages feedback and perspectives from all levels; receives and applies feedback from others. Schedules, coordinates and facilitates strategic meetings with team members, peers, vendors and management. Owns and leads meeting, provides agendas, stays on task, manages timing, able to rephrase, ask probing questions and records outcomes and action items. Defines, gathers, and analyzes metrics used to monitor health of product, process, and/or environment. Performs strategic analysis of metrics to identify trends and define course of action. Evaluates financial impact (i.e. resource and monetary costs) to make technical recommendations and presents business cases. Defines documentation standards for a product, process, and/or environment. Required Qualifications: Education/Certifications: Bachelor's Degree or higher in Computer Science, Information Technology or related field or equivalent work experience required. Basic understanding of at least one programming language (e.g. JavaScript, SQL, etc.) 3 years of application support experience, Payments Infrastructure preferred, ex. Check Processing, Returns, and Adjustments Knowledge of Infrastructure Support responsibilities; ability to monitor infrastructure functions and resolve issues to maintain system reliability Must be able to work with Product Owners and cross functional teams as a product team to achieve single goal Experience with Jira/Jira Align, Agile/Scrum development methodologies, Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development Must be able to work with different stakeholders to understand the business needs and requirements Experience with troubleshooting and incident management and escalation Ability to work with internal support teams, infrastructure vendor support teams, participate in projects, and work individually to accomplish tasks Possess strong written and verbal communication skills Preferred Qualifications: PMP Certification or prior Project Management experience Prior experience as a Team Lead or leadership of a team Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Nesco Resource, Mentor , Technical Lead Payment Infrastructure, IT / Software / Systems , Cleveland, Ohio