Production Support Analyst

Company: HTC Global Services Inc
Location: Auburn Hills
Posted on: June 25, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Below is the job description for the position we are seeking. Years of Experience: 5 Strong analytical ability to quickly understand the issues, debug and arrive at solutions Excellent communication skills (verbal and written both) Hands on, Self-driven, Solution oriented and Customer focused AMS support experience Ability to query the system logs and debug issues Understand System integration concepts and especially API specifications Ability to create flow diagrams to create an operational view of the functionality Good exposure to automotive domain, preferably in the area of connected vehicle Strong technical background demonstrating solid understanding of IT systems and ability to support them Develop and maintain accurate technical and user documentation Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues Communications for any outages/incidents which affect the user community Co-ordination with internal and external stakeholders for driving the issues towards the closure Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc. Any programming background is a plus Experience working in agile/scrum methodology Collaborated with cross-functional teams to define, design and ship new features Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. LI-UN1 LI-Hybrid

Keywords: HTC Global Services Inc, Mentor , Production Support Analyst, IT / Software / Systems , Auburn Hills, Ohio