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Technical Writer Internship

Company: CardinalCommerce
Location: Mentor
Posted on: March 14, 2023

Job Description:

Are you interested in joining a global, fast-growing fintech company and gain real world experience that sets you up for your future? Meet CardinalCommerce, a Visa solution.
Cardinal is a leader in authenticating digital transactions. Our technology works behind the scenes to help reduce fraud, increase good transactions, and make the payments ecosystem better for all. What that means is when you shop - whether on your phone, laptop, or whatever smart device you choose - you are protected. We help verify that you are who you say you are. We work every day to make the digital shopping experience safe, rewarding, and engaging. Our technology works behind the scenes, but our passion is not - we're a global leader not only because of what we do, but because of who we are.
Our team represents the best of the best. We're proud to be headquartered in Northeast OH with teams locally and around the world. We are flexible, offer remote and hybrid opportunities, and empower passionate problem-solvers to collaborate, innovate, and do their best work in the way that best suits them. We support different lifestyles, work styles, and individuality. We work hard as a team to collectively meet and exceed goals - but trust us, we still make time for fun.
So, let us help you supercharge your professional growth and career development in an industry that affects everyone, everywhere. You'll get the benefits of both Cardinal and Visa and enjoy world-class resources and opportunities. Join us and help build the future of fintech. We believe in developing smart and talented people, and many of our interns have gone on to full-time positions. What we are looking for could be someone just like you!
As a Technical Writer intern with Cardinal, you'll work with our tech product teams to update and improve documentation for our clients and their development teams. We have also onboarded a new online documentation tool, which you'll help develop and get launched later this year.
As an intern with our documentation team, you will:

Gain experience in writing and updating documentation for a variety of technical products
Help migrate API documentation to a new, interactive platform
Work with product managers to define and implement a process to update and publish documentation in sync with product deliverables

What You'll Do:

Investigate methods for exporting and importing current documentation for use with an online documentation platform
Ideate on processes for maintaining documentation in sync with product updates
Translate current product integration documentation to new format
Use existing YAML files to introduce API Explorer to developer documentation

What We Need You to Have:

Must be currently pursuing a Bachelor's or Master's degree in computer science, communications, business, or a related discipline
Knowledge of MSOffice (Word, Excel, etc.) and Content Management Systems
Excellent written and verbal communication skills
Must be detail-oriented and a quick learner

What We'd Love You to Have:

Understanding of APIs and software development.
Basic understanding of HTML, CSS, and Javascript.

Please note: applications will close on March 20, 2023.
U.S. APPLICANTS ONLY: The estimated salary for a new hire into this position is $23 - $27/hr, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
This position requires the incumbent to be available during core business hours.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers and reach with hands and arms.
Work Authorization:Authorization to work in the U.S. is a precondition of employment for this position.

Keywords: CardinalCommerce, Mentor , Technical Writer Internship, IT / Software / Systems , Mentor, Ohio

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