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Software Implementation Specialist

Company: Javen Technologies
Location: Mentor
Posted on: January 13, 2022

Job Description:

Top 3 Must Have Skills: training, external Customer interaction experience, communication
Pay Rate: *** an hour
Shift/Hours: typically 8-5 but occasionally when traveling may be 2pm 11pm
Years Experience: 3 years
Type of Interview (phone/video/in person): video, 1 hour with 3 difference people
Length of Assignment: 18 months
Address: near a major airport

The Software Implementation Specialist provides on-site execution of *** Perioperative Software Implementations. The Software Implementation Specialist works directly with the client, software vendor and internal project team and manages the project from beginning of Pre Implementations activities through project completion and hand off to the *** Perioperative Support helpdesk.
1. Prepare, plan, and execute software implementation for *** Corporation clients.

2. Coordinate with software vendor, client, *** project coordinator, Sales, technical resources (programmers, help desk, etc) and other groups to ensure implementations are on time and within budget. Coordinate and/or lead all implementation related meetings and events.

3. Assist Sales with pre-implementation Customer Site Visits. Serve as a software subject matter expert to assist the clients and Sales with implementation and configuration decisions.

4. Assist client and/or vendor with hardware planning and provisioning. May also complete hardware configuration within the department.

5. Work with *** Design group to create Hardware and Process Flow map on CAD drawings. May require site visit on larger projects and/or extensive phone conversations with client. Requires an understanding/being able to read drawings.

6. Software implementation data preparation and editing. Ex. prepare customer data for upload.

7. Execute hardware and software installation as indicated in project plan.

8. Develop and provide training to end users and client staff. Create Reference Manuals and Training Material.

9. Conduct implementation and post-implementation assessments. Produce final report after implementation.

10. Desktop and Network Support / Troubleshooting

11. Available for Extensive Travel. During implementations, will work 100% at client locations.

12. Continually improve implementation and training tools and procedures.

13. Other duties as assigned.

Education Requirements

Associates Degree IT/software and hardware configuration
Specific work experience requirements:
Must have Customer relations experience
Must have project coordination/management experience
Experience in IT/Software, networking and hardware configuration preferred
Vast knowledge of Tracking software and Associated Hardware Peripherals
Working knowledge of Realtime Tracking Systems (RTLS) and RFID asset tracking
Healthcare Sterile Processing and Perioperative experience preferred.

Specific skills and/or business competencies:
Must demonstrate excellent written and oral communication skills
Must demonstrate ability to read and understand facility blueprints
Must demonstrate PC skills including, MS Excel and Word
Knowledge of SQL and SQL Server preferred
Must demonstrate good technical troubleshooting skills

Keywords: Javen Technologies, Mentor , Software Implementation Specialist, IT / Software / Systems , Mentor, Ohio

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