Host/Hostess
Company: TGI Friday's
Location: Mentor
Posted on: September 23, 2022
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Job Description:
A TGI Fridays Host/Hostess presents a positive first impression
of TGI Fridays friendliness, excellent service and high standards.
The Host/Hostess also greets guests upon arrival, ensures the guest
dining experience is excellent and bids guests farewell as they
leave. -Specific responsibilities of the Host/Hostess include:
--Greet incoming and departing guests warmly with a genuine smile
and eye contact.-Uses visual cues to seat guests in either the bar
or dining area depending on their preference.-Informs guest of
current promotions and who will be serving them to ensure a smooth
handoff to the service staff.-Promptly answers incoming calls to
the restaurant and provide appropriate service.-Manages the flow of
guests into the dining and bar areas, provides accurate wait times
to incoming guests if appropriate.-Tends to special guest needs and
requests.-Follows all relevant brand standards to deliver Fridays
Service Style.-Observes guests needs throughout dining experience
to ensure they receive high quality service (i.e. notice a drink
refill is needed while seating another guest and ensures the drink
is refilled prior to getting back to the door).Requirements A TGI
Fridays Host/Hostess must be able to carry natural conversation
with guests without sounding scripted or intrusive. -Additional
specific requirements for the Host/Hostess include: --Must be able
to read menus-Must be able to articulate clear greetings and
farewells to guests, as well as being able to understand requests
for assistance-Must be able to clearly communicate guests needs to
Servers, Bussers, Managers, etc.-Must be able to hear well in a
loud environment in order to answer telephone and respond to guest
requests-Must be able to walk and stand during the entire
shift-Must be able to reach, bend, stoop and wipe-Must be able to
articulate clear greetings and farewells to guests-Must be able to
understand requests for assistance-Must be able to carry trays or
supplies (10-30 lbs.) -DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE
OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE
LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL
REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE
INTERVIEW. -Required qualifications:
Keywords: TGI Friday's, Mentor , Host/Hostess, Hospitality & Tourism , Mentor, Ohio
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