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Company: TGI Friday's
Location: Mentor
Posted on: September 23, 2022

Job Description:

A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave. -Specific responsibilities of the Host/Hostess include: --Greet incoming and departing guests warmly with a genuine smile and eye contact.-Uses visual cues to seat guests in either the bar or dining area depending on their preference.-Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.-Promptly answers incoming calls to the restaurant and provide appropriate service.-Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.-Tends to special guest needs and requests.-Follows all relevant brand standards to deliver Fridays Service Style.-Observes guests needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).Requirements A TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive. -Additional specific requirements for the Host/Hostess include: --Must be able to read menus-Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance-Must be able to clearly communicate guests needs to Servers, Bussers, Managers, etc.-Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests-Must be able to walk and stand during the entire shift-Must be able to reach, bend, stoop and wipe-Must be able to articulate clear greetings and farewells to guests-Must be able to understand requests for assistance-Must be able to carry trays or supplies (10-30 lbs.) -DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW. -Required qualifications:

  • Legally authorized to work in the United States
  • Able to stand for duration of shift
  • Able to comfortably lift 30 lbsPreferred qualifications:
    • 16 years or older

Keywords: TGI Friday's, Mentor , Host/Hostess, Hospitality & Tourism , Mentor, Ohio

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