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Furniture Sales Associate

Company: La-z-boy
Location: Mentor
Posted on: September 16, 2022

Job Description:

*Competitive earnings potential: $16 - $20/hour average-- > includes an hourly base wage plus UNCAPPED commissions on WRITTEN Sales**Who are we?*La-Z-Boy is proud to be the most recognized furniture brand in the world! Ninety years after the business started and more than 50 years after we invented our first recliner, we are still re-inventing the industry! La-Z-Boy believes we can improve our customers lives by helping transform their houses into homes. Not many companies can say they are both a household name and one of the most innovative organizations in their industry.*Why should you consider us?*Our people-first culture is what sets us apart from other retailers. We are proud to provide an environment where you are empowered, appreciated, and recognized for your individuality. We know that your uniqueness is what strengthens our entire team. - An environment that rewards you for great performance! - Solid work-life balance - Ongoing training and development - Opportunity to become a La-Z-Boy Certified Designer - Career advancement - Company culture that values Volunteerism, Caring for your Community and Sustainability EffortsAre you a good fit?We have the BEST customers in the world and are very selective about who we trust to care for them! We look for ambition, attitude, and integrity. If you have these key traits, we will train you on furniture product knowledge and sales. - Customer First Mindset - Persuasion and negotiation skills - Lively, outgoing, and driven - Motivated and innovative thinker - Competitive and driven to achieve goalsHere's what's required: - High school diploma or state equivalency - Strong interpersonal and communication skills - Responsible for creating sales and providing exceptional customer service - The flexibility and willingness to work evenings, weekends, and holidaysTake a look at La-Z-Boy and consider us to be your next home!KEY RESPONSIBILITIES;Drives Sales* Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy* Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales* Assist the Designer to achieve established Design program sales goals* Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.* Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers* Maximize store promotions, marketing initiatives, and grassroots programs* Maintain strong knowledge of features and benefits of existing and new product line* Meet or exceed established goals as set by managementDesign Program* Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.* Execute and champion the Design process per company guidelines* Responsible to support design related functions in the storeCustomer Focus* Provide the highest level of customer service to all current and future customers* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process* Effectively use Podium to ensure customer satisfaction and future follow-up* Make sound business decisions to deliver customer satisfaction and promote team environment* Provide store support to incoming phone calls and emails* Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experiencePeople* Maintain a positive working relationship with all store associates* Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals* Help promote and champion a culture of sales and serviceOperational Excellence* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness* Adhere to general store operational procedures and guidelines* Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries* Responsible to accurately complete the daily On-Point system log* Show a sense of urgency, enthusiasm and excitement with the store team and customers* Maintain adequate knowledge of company standards, product knowledge and internal processes and systems* Consistently schedule deliveries with customers* Other duties as assigned* Responsible for opening and closing of the store* MOD responsibilities as assigned by managementJob Type: Full-timePay: $16.00 - $20.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Flexible schedule* Health insurance* Paid time off* Vision insuranceShift:* 8 hour shiftWeekly day range:* Weekend availabilityEducation:* High school or equivalent (Preferred)Work Location: One location

Keywords: La-z-boy, Mentor , Furniture Sales Associate, Hospitality & Tourism , Mentor, Ohio

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