Customer Service Supervisor

Company: GetGo
Location: Mentor
Posted on: April 9, 2021

Job Description:

Job SummaryAs a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant shopping, purchasing and food services in addition to guidance and coaching Team Members. You will help our store run like clockwork. In this role, you will be on the fast track to store leadership - coaching, supervising and leading the team in addition to, and often on behalf of, the Store Leader.Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Supervisory Experience, Customer Service/Retail Experience
• Education Required: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of ageJob Responsibilities
  • Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
  • Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.
  • Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
  • Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way. Getting our customers in, out, and on their way is our top priority!
  • Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.
  • Ensure all Team Members maintain proper food-handling certifications.
  • Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.
  • Rapidly correct any equipment issues.
  • Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.
  • Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.
  • Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.
  • Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.
  • Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.About UsAt Giant Eagle Inc., we're more than just food, fuel and convenience. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo's, our grocery Stores through our Corporate home office we are working together to put food on shopper's tables' and smiles on their faces. We're always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Keywords: GetGo, Mentor , Customer Service Supervisor, Hospitality & Tourism , Mentor, Ohio