Customer Service Representative
Company: The Michael Fuller Group
Location: Mentor
Posted on: February 24, 2021
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Job Description:
Position SummaryThis position has the primary responsibility of
serving customers by providing product and service information and
resolving customer concerns and product or service problems.Duties
& Responsibilities:* Resolves product or service problems by
clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to
ensure resolution.* Maintains financial accounts by processing
customer adjustments.* Recommends potential products or services to
management by collecting customer information and analyzing
customer needs.* Prepares product or service reports by collecting
and analyzing customer information.* Contributes to team effort by
accomplishing related results as needed.* Attracts potential
customers by answering product and service questions; suggesting
information about other products and services.* Receive customer
orders by phone, fax or email and clarify any order discrepancies*
High level of professionalism, excellent work ethic, and
accountability* Self-motivation to reach and exceed goals that
eliminate fines and charge backs* other duties as assignedEducation
& Qualifications:* HS Diploma/Equivalent* Best in class customer
service skill set including a strong communication and professional
telephone etiquette* Excellent written and oral communication
skills for both external and internal customers* Organizational
skills including time management to achieve lead time goals*
Willingness to learn and work cross-functionally with departments
to continuously improve processes* Extraordinary ability to work
independently as well as be part of a team.* Basic working
knowledge of computers and computer programs (Specifically, vendor
portals and websites)Established in 1946, Buyers Products Company
has grown to become a leader in manufacturing all types of
equipment for the work truck industry. Buyers Products specializes
in durable truck boxes, heavy duty towing equipment, hydraulics,
controls, and all-season trailer accessories.The Buyers line of
snow and ice equipment includes: SnowDogg-- snow plows, SaltDogg--
spreaders, and ScoopDogg snow pushers.* Job Type: Full-time &
Part-time hours available
Keywords: The Michael Fuller Group, Mentor , Customer Service Representative, Hospitality & Tourism , Mentor, Ohio
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