Customer Service Representative

Company: The Michael Fuller Group
Location: Mentor
Posted on: February 24, 2021

Job Description:

Position SummaryThis position has the primary responsibility of serving customers by providing product and service information and resolving customer concerns and product or service problems.Duties & Responsibilities:* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Maintains financial accounts by processing customer adjustments.* Recommends potential products or services to management by collecting customer information and analyzing customer needs.* Prepares product or service reports by collecting and analyzing customer information.* Contributes to team effort by accomplishing related results as needed.* Attracts potential customers by answering product and service questions; suggesting information about other products and services.* Receive customer orders by phone, fax or email and clarify any order discrepancies* High level of professionalism, excellent work ethic, and accountability* Self-motivation to reach and exceed goals that eliminate fines and charge backs* other duties as assignedEducation & Qualifications:* HS Diploma/Equivalent* Best in class customer service skill set including a strong communication and professional telephone etiquette* Excellent written and oral communication skills for both external and internal customers* Organizational skills including time management to achieve lead time goals* Willingness to learn and work cross-functionally with departments to continuously improve processes* Extraordinary ability to work independently as well as be part of a team.* Basic working knowledge of computers and computer programs (Specifically, vendor portals and websites)Established in 1946, Buyers Products Company has grown to become a leader in manufacturing all types of equipment for the work truck industry. Buyers Products specializes in durable truck boxes, heavy duty towing equipment, hydraulics, controls, and all-season trailer accessories.The Buyers line of snow and ice equipment includes: SnowDogg-- snow plows, SaltDogg-- spreaders, and ScoopDogg snow pushers.* Job Type: Full-time & Part-time hours available

Keywords: The Michael Fuller Group, Mentor , Customer Service Representative, Hospitality & Tourism , Mentor, Ohio