Housing Advocate (FT Afternoon)
Company: Neighborhood Service Organization
Location: Highland Park
Posted on: April 3, 2026
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Job Description:
Summary: Work week options: Sun. - Tues. & Thur. - Sat. Approach
and engage shelter clients and activities using Compassionate care
approaches and interventions to facilitate and motivate Clients
toward permanent housing and positive change. Observes and
interacts with Clients throughout the facility to ensure safety and
assist with reaching positive program outcomes and supportive
services. Responsibilities: Practices the NSO’s treatment model,
ethics, standards of conduct and procedures. Committed to
continuing professional growth by reading various forms of
Organization or professional literature, attending scheduled
orientation, training classes, workshops, and cross training by
observing groups and staff. Reports all program information to
supervisors or assigned persons based on policies and procedures,
including CAM staff and other program teams to be used for housing
and program planning. This will include emotionally challenging
situations. Perform intake screening and orientation for new
clients entering shelter Responsible for de-escalating Clients and
guiding persons needing crisis assistance and using training,
tools, and sound judgement to minimize challenging or aggressive
behaviors. Responsible for monitoring medications as prescribed by
medical professionals and following medication monitoring policy.
Responsible for modeling, practicing, supporting, and articulating
the NSO’s treatment philosophy to clients, volunteers, donors, and
other staff. Responsible for supporting the completion, accuracy,
and documentation of Clients intakes in accordance with NSO’s
Documentation Policy. Responsible for communicating organization
procedures and expectations, including Shelter expectations to
clients. Responsible for positive and professional interactions
with Clients, coworkers, volunteers, donors and organization
partners. Responsible for assisting in providing and documenting
referrals to other community services, appropriate for client
support and care. Assist in providing education, training, and
coaching to Clients regarding establishing and maintaining
permanent housing. Responsible for learning and accurately
inputting data into the Homeless Management Information System
(HMIS). Committed to solving problems with Clients and other
co-workers to ensure a positive and productive working environment.
Maintain positive community relations with key community
partnerships including but not limited to law enforcement and
community mental health. Support the facilitation and document all
safety drills/tests and actual incidents, including critical
incidents, emergency plan drills or actual events and shift logs or
report Perform routine health and safety checks on all shelter
clients Assist in monitoring and maintaining a safe and secure
environment Assist with serving meals to shelter residents Provide
support to clients in achieving independence with activities of
daily living, such as hygiene, grooming, and daily routines. Stock
and organize supplies Assist in maintaining the cleanliness and
organization of the building Accept & organize donated items Answer
and direct phone calls Track, document, and communicate shelter
census and bed inventory Document incidents clearly and objectively
in the form of an Incident Report Attend monthly staff meetings and
individual supervision Complete all required training courses
Maintain compliance with all company policies and procedures and
applicable rules and regulations of grantors. Comply with and
adhere to department and NSO policies and procedures. Performs
other duties related to the essential duties of the position and
within the individual’s capabilities as assigned by one’s
supervisor. Professional Skills: Ability to use technology,
including Microsoft office, an electronic database. Ability to
document/communicate effectively verbally, in writing, and via
email. Ability to work effectively as a team, demonstrating a
professional demeanor and maintaining clear lines of communication
with teammates and leadership. Professionally represent NSO and
promote NSO mission and vision statements. Promote a harmonious
work environment. Ensure consumer satisfaction through process of
monitoring, improving, and delivering excellence in program
services. Open to new approaches and taking the steps to increase
knowledge, skills and abilities, both from within and outside NSO.
Model the Pillars and guiding principles of NSO at all times.
Candidate Requirements: High School Diploma or GED Experience in
customer service, human services or related field preferred but not
required. Some completion of college coursework in Social Work,
Psychology or related field preferred but not required Reliable
Transportation Working Conditions and Necessary Capabilities Works
in a homeless shelter type setting; uses a computer, telephone and
other office equipment as needed, to perform duties. The noise
level in the work environment is variable, due to frequent contact
with consumers Seeing/vision, talking/speaking and
listening/hearing are continuously required. Ability to stand for
long periods of time, walk long distances, bend, stoop, and lift-up
to 25lbs. May have exposure to cleaning chemicals as needed May
have potential exposure to airborne infectious agents, blood and/or
bodily fluids during medical emergencies. Ability to interact with
clients using compassion, empathy, dignity, and respect. Ability to
adapt rapidly to changes in environment, policies, and protocols.
Neighborhood Service Organization is an equal opportunity employer
and values diversity in its workforce. We encourage applications
from all qualified individuals, including those with diverse
backgrounds and those with disabilities.
Keywords: Neighborhood Service Organization, Mentor , Housing Advocate (FT Afternoon), Healthcare , Highland Park, Ohio
