MentorRecruiter Since 2001
the smart solution for Mentor jobs

Assistant Store Manager

Company: SPECTRUM
Location: Mentor
Posted on: February 25, 2021

Job Description:

JOB SUMMARY
The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.

Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.

Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.

Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.

Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.

Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.

Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.
Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.
Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.
Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.

Implements and enforces the cash management policy and completes timely audits of their Spectrum store.

In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.

Provides management with frequent updates about key events in their store.

Assists with Store Manager functions and performs other duties as requested by management.

REQUIRED QUALIFICATIONS
Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills
Significant time working inside a destination-style shopping environment
Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment
Displays passion for delivering a great customer experience during multiple roles in their career
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

Education
Bachelor's Degree or equivalent work experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Some experience in implementing sales training and employee development programs
Some knowledge of identifying trends, risks and communicating those to management

RELATED WORK EXPERIENCE
1+ year: Management experience
1-3 yrs: Telecommunications/wireless experience
3-5 yrs.: Sales/Customer Service experience

WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work hours and travel to other locations as business needs dictate
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Professional attire and appearance
Valid driver's license and ability to meet Charter's motor vehicle requirements

For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Mentor , Assistant Store Manager, Executive , Mentor, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Commercial Portfolio Manager
Description: Job Summary: Portfolio Relationship manager for commercial loan relationships. Provide management and administration of the commercial loan portfolio. Provide administration support, underwriting, loan (more...)
Company: The State Bank
Location: Brighton
Posted on: 02/28/2021

Chief Development Officer
Description: Job Description - Chief Development Officer 20010329 Chief Development Officer - 20010329 Job Summary: Direct and coordinate KCI's development and fundraising programs. This includes responsibility (more...)
Company: CTI Education Group
Location: Detroit
Posted on: 02/28/2021

Assistant Salon Manager - Crossings of Sandusky
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let s talk Maybe you re a stylist who wants more
Company: Great Clips
Location: Put In Bay
Posted on: 02/28/2021


Nurse Manager - Emergency Department
Description: Nurse Manager opening in Detroit, Michigan. This and
Company: KA Recruiting Inc.
Location: Detroit
Posted on: 02/28/2021

Powertrain Project Manager
Description: ul li Responsible for the coordination and completion of projects. li Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. (more...)
Company: Advantage Resourcing
Location: Auburn Hills
Posted on: 02/28/2021

Senior Project Manager
Description: I am partnered with a well-established Electrical Contractor who is looking for a Senior Electrical Project Manager to add to their growing company. The successful candidate will have experience in electrical (more...)
Company: GPAC
Location: Detroit
Posted on: 02/28/2021

Chief Financial Officer
Description: FocusCFO-- is the largest Fractional CFO services brand in the Midwest and Southeast US.--We are presently expanding in Ohio, Michigan, western Pennsylvania, Indiana, Kentucky, North Carolina, South Carolina, (more...)
Company: FocusCFO--
Location: Detroit
Posted on: 02/28/2021

Brand New: Interventional Pain Management Opportunity in Metro/Suburban Detroit, MI!!
Description: Pain Management opening in Detroit, Michigan. This and other physician jobs brought to you
Company: DOCTORS CHOICE PLACEMENT SERVICES, INC.
Location: Detroit
Posted on: 02/28/2021

Human Resources Manager
Description: Basic Function:Responsible for establishing and implementing employee programs and monitor processes that foster and promote a climate of trust, cooperation and confidence. Advises and assists in the (more...)
Company: ManpowerGroup Solutions
Location: Detroit
Posted on: 02/28/2021

Sales Director - Midwest Region
Description: Looking for experienced quota-carrying sales executives to accelerate growth. Individual contributor role. POSITION SUMMARYJoin the growing Business Development team at Franklin Energy Franklin Energy (more...)
Company: Franklin Energy
Location: Detroit
Posted on: 02/28/2021

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Mentor RSS job feeds