Call Center Customer Service Agent
Company: Twine Chart
Location: Akron
Posted on: December 30, 2025
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Job Description:
Job Description Job Description Description About Twinechart:
Twine Chart is a dynamic and innovative company specializing in
providing comprehensive data visualization and analytics solutions.
We empower businesses to make informed decisions by transforming
complex data into easily understandable visual formats. Our team is
dedicated to delivering cutting-edge tools and services that
enhance data-driven decision-making. Position Overview: We are
currently seeking a dedicated and enthusiastic Call Center Customer
Service Agent to join our dynamic team. In this role, you will be
the first point of contact for our customers, helping them with
their inquiries and providing top-notch service. Salary Range:
$18.00 - $27.00 per hour. Key Responsibilities Answer inbound
customer calls and assist customers with inquiries. Provide
accurate information regarding products and services offered.
Resolve customer complaints in a professional and efficient manner.
Document interactions with customers accurately in the system.
Follow up with customers to ensure satisfaction and offer
additional assistance. Maintain knowledge of current promotions and
product offerings. Collaborate with team members to improve
processes and share best practices. Skills, Knowledge and Expertise
High school diploma or equivalent; associate degree preferred.
Previous experience in a call center or customer service role is a
plus. Excellent verbal and written communication skills. Strong
problem-solving abilities and attention to detail. Ability to work
in a fast-paced environment and manage multiple tasks. Proficient
in using computer systems and software applications. Willingness to
work flexible hours, including evenings and weekends. Benefits
Comprehensive health, dental, and vision insurance 401(k) plan with
company match Paid time off (PTO) and holidays Professional
development opportunities Employee wellness programs
Keywords: Twine Chart, Mentor , Call Center Customer Service Agent, Customer Service & Call Center , Akron, Ohio
