Customer Service Representative
Company: NexaMotion Group
Location: Bedford
Posted on: December 30, 2025
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Job Description:
Job Description Job Description WHY TRANSTAR: Transtar
Industries is a dynamic global leader in transmission parts and
driveline-related products. We offer the broadest product range of
quality OE and aftermarket parts as well as premium remanufactured
products: including automatic and standard transmission units,
transmission rebuild kits and components, remanufactured torque
converters, hard parts, valve bodies, differentials, and transfer
case kits and components. With more than 100 locations throughout
United States, Puerto Rico and Canada, our distribution network
reaches more than 80 countries. We offer an excellent opportunity
for not only a job, but a career with growth potential. At
Transtar, we seek applicants who roll up their sleeves, enjoy hard
work, thrive in a team environment, and who embody our core values
of Safety, Honesty, Action, Relationship, and Product. POSITION
SUMMARY: The Customer Service Representative supports customers by
providing helpful information, answering questions, and responding
to customers. They’re the front line of support for clients and
customers and they help ensure that customers are satisfied with
products, services, and features. As a Customer Service
Representative, you will partner with sales, logistics, inventory
management, leadership team, and customers to achieve optimal
customer satisfaction. Primary Responsibilities: Supports the
assigned business unit and their teams to achieve revenue and
profitability goals To resolve daily customer issues and identify
strategic solutions for key customers Play an integral role in the
team’s support of providing superior business guidance and the
greatest customer experience possible Actively pursue opportunities
to provide input and guidance to management on best practices and
ideas to find additional ways to deliver an exceptional customer
experience FUNCTIONS & RESPONSIBILITIES: Maintain a positive,
empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries Acknowledging and resolving
customer complaints Knowing Transtar’s product offering to best
answer questions Processing orders, forms, applications, and
requests Keeping records of customer interactions, transactions,
comments, and complaints Communicating and coordinating with
colleagues as necessary Providing feedback on the efficiency of the
customer service process Ensure customer satisfaction and provide
professional customer support SECONDARY FUNCTIONS AND
RESPONSIBILITIES: Answer incoming/make outgoing calls to customers
Enter sales orders from customer calls until customer knows how to
use ordering software Help train customers on software Process
credits, manage customer returns Provide price, availability,
service times to customers Confirm order shipments and provide
delivery updates Address customer order fulfillment issues and
proactively resolve to customer’s satisfaction Assist branch or
sales reps on quotes/supply options of non-stock complete
transmissions Work with Purchasing and Logistics to coordinate drop
ship delivery to customers Utilize company software to track
orders/returns Provide follow up communication with customers and
vendors Other duties as assigned KNOWLEDGE, SKILLS, & ABILITIES:
High School diploma and 3-5 years of work experience in a customer
service or customer facing role, preferably in a contact center
environment is preferred Experience using JD Edwards preferred
Proficiency in Microsoft Office Suite Must have the ability to work
with patience and be courteous in customer relations Effective
writing, communication and interpersonal skills Ability to think
quickly and logically to ensure expedient response to customer
inquiries Must have strong organization skills Assertive,
analytical problem solver with a “can do” attitude Ability to
exercise mature judgment Automotive experience preferred but not
required
Keywords: NexaMotion Group, Mentor , Customer Service Representative, Customer Service & Call Center , Bedford, Ohio
