Front Desk Manager
Company: MCR Hotels
Location: Cleveland
Posted on: May 8, 2024
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Job Description:
Front Desk Manager Hilton Garden Inn Cleveland, 1100 Carnegie
Avenue, Cleveland, Ohio, United States of America Req #6225 Monday,
April 22, 2024 The Front Desk Manager at the Hilton Garden Inn
Cleveland Downtown will be responsible for the management of all
Front Desk functions and team members. This role directs,
implements, and maintains a service and management philosophy that
serves as a guide to respective team members.
- Responsibilities: Encourage and building mutual trust, respect,
and cooperation among team members Develop specific goals and plans
to prioritize, organize, and accomplish work Handle complaints,
settle disputes, and resolve grievances and conflicts Participate
in department meetings and continually communicates a clear and
consistent message regarding the Front Office goals to produce
desired results Observe staffing levels to ensure that guest
service, operational needs, and financial objectives are met
Support and train team members on adherence to all credit policies
and procedures to reduce bad debts and rebates Promote same day
selling procedures to maximize room revenue and occupancy
Understand the impact of Front Office operations on the overall
hotel success Improve service by communicating and assisting
individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed. Encourage team
members to provide excellent customer service within guidelines
Interact with guests to obtain feedback on product quality and
service levels Identify the developmental needs of team and coach,
mentor, or otherwise help others to improve their knowledge or
skills Utilize interpersonal and communication skills to lead,
influence, and encourage others Advocate sound financial and
business decision making Demonstrate honesty and integrity, lead by
example Establish and maintain open, collaborative relationships
with team members Ensure recognition of team members is taking
place across areas of responsibility
Requirements: High school diploma or equivalent 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major preferred
Previous Front Office management experience is required Excellent
verbal and written English communication skills, second language
helpful Ability to access, retrieve, and leverage information from
the hotel PMS system Ability to multitask and prioritize Excellent
problem solving and creative thinking skills Ability to maintain
the confidentiality of information Strong leadership and
communication skills An aptitude for self-motivation A can-do
attitude and a hands-on approach Strong computer skills A flexible
schedule that allows availability days, nights, holidays, and
weekends based on the demands of the hotel Effective listening
skills to understand and clarify concerns from team members and
guests Our Company
Keywords: MCR Hotels, Mentor , Front Desk Manager, Executive , Cleveland, Ohio
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